Given that frontline workers play a critical role in the business world, enhancing their proficiency is critical.

Since frontline workers face the ongoing problem of not being able to effectively enhance their skillset, Opus Training Inc. serves as a tech savvy platform that enables them to be successful through blended learning, with the larger business outlook on the picture, according to Rachael Nemeth (pictured), co-founder and chief executive officer of Opus.

“Our mission at Opus is to create a world where every frontline worker has a good job,” Nemeth said. “There are 110 million American workers who don’t sit at a desk all day. Frontline workers make up 80% of the global workforce. At the end of the day, it’s about opportunity for those businesses so that they can keep their people and grow them and get more output, but on the heels of that is also an incredible opportunity to give people a chance to have longer careers and to build new learnings and new skills at work.”

Nemeth spoke with theCUBE industry analyst Dave Vellante, during a CUBE Conversation from SiliconANGLE Media’s livestreaming studio in Boston. They discussed how Opus is changing the stakes for frontline workers through enhanced training.

How blended learning fits into the frontline workers’ toolset

Since frontline workers require training that is shoulder to shoulder, blended learning comes in handy because it boosts the relevant hands-on skills. As a result, Opus makes this a reality through cutting-edge technologies, such as artificial intelligence, enabling frontline workers to attain on-the-job training with digital reinforcement, according to Nemeth.

“Blended learning is such an important ingredient to the sauce,” she pointed out. “It’s an important part of how you have to be thinking about training for frontline workers. We’ve created an AI-powered content creation tool. It’s just as hard to build in a Google Doc as it is in a legacy learning management system, but we’re powering all of that with AI. We can help you build a course on a limited time offer or for new hires or compliance 500 times faster than you can with legacy solutions.”

Accessibility to training is a major bottleneck in frontline work. Opus tackles this challenge through its interactive platform, because it provides the relevant training to frontline workers using their mobile phones, with 100 global languages incorporated, according to Nemeth.

“The status quo when it comes to skill building and training in frontline jobs is that you have a massive workforce that has no access to great training,” she pointed out. “What Opus does is it helps serve those users in the workplace so that there’s this constant flow of knowledge between what’s happening at corporate, how it gets filtered down to middle management and how middle management is training their people effectively. From the frontline perspective, what we do is we help deliver all of that training directly to employee mobile phones.”

Within the frontline workforce, there are managers and individuals responsible for training, return on investment and key performance indicator. As a result, Opus ensures that they are not forgotten through a frontline application specifically designed for them.

“We’ve designed a mobile experience specifically for frontline managers,” Nemeth explained. “It’s what makes us so special at Opus. Our frontline app for managers helps those managers be better coaches. We have tools that teach them to be better teachers and captures data on-the-job training that they’re doing. That’s a really special part of what we’re doing.”

Here’s the complete video interview, one of many CUBE Conversations from SiliconANGLE and theCUBE:

Photo: SiliconANGLE