Identity verification platform startup Nametag Inc. today announced the launch of a new self-service account recovery solution that prevents artificial intelligence-generated deepfake attacks.

Called Nametag Autopilot, the new service has been designed to prevent social engineering and impersonation attacks while saving organizations millions by deflecting time-consuming password and multifactor authentication resets to self-service.

The problem Nametag Autopilot seeks to tackle is an increasingly serious one: bad actors using AI-generated deepfakes and stolen credentials to bypass multifactor authentication. Nametag argues that the rise of AI has made help desks even more vulnerable to social engineering and impersonation attacks.

While there are existing solutions for verifying MFA via ownership of devices and phone numbers, Nametag Autopilot differs by authenticating the human behind the device. Nametag stops account takeovers and data breaches by verifying users at critical moments, such as account recoveries, MFA resets and high-risk transactions.

Nametag claims to be the first to introduce secure, self-service MFA resets to the global marketplace, setting a new standard in the self-service password reset market. Instead of using security questions, one-time passcodes and authenticator apps, Nametag Autopilot’s self-service verification completely shuts down threats like digital injection attacks, presentation attacks, social engineering, push fatigue, credential stuffing and the use of AI-generated deepfakes.

For end users, Nametag Autopilot lets people reset their own MFA using any mobile device, avoiding the hassle of contacting the help desk. For the help desk,  time-consuming calls and chats can be transitioned to a secure self-service workflow that reduces the risk of breaches and account takeovers while cutting help desk costs by 30%.

Nametag Autopilot can be set up in seconds and is interoperable with services such as Zendesk Inc., Okta Inc., Microsoft Entra ID and Cisco Duo. The solution offers an intuitive console that accesses a combination of presentation attack detection, instruction anomaly detection and image inspection analysis using machine learning, mobile cryptography, facial biometrics and proprietary AI models.

“The help desk has become a huge cost factor for CIOs, with support costs for MFA resets alone reaching the multimillions,” said Chief Executive Aaron Painter. “With Nametag Autopilot, we are advancing the science of human authentication, making it possible to accurately distinguish legitimate employees and customers from impersonators so help desks can stop highly sophisticated cyberattacks before they start.”

Image: Nametag