Artificial intelligence startup Maven AGI Inc. today launched with $20 million in funding to expand its engineering, marketing and partnership teams.

Founded in 2023, Maven AGI debuts with a platform that is designed to transform enterprise customer support through generative AI. The company’s platform is said to reimagine customer service from the ground up by delivering personalized user experiences with accuracy and efficiency.

The platform offers native generative AI, AI agents, in-house technology and accuracy to autonomously resolve more than 93% of customer inquiries. In doing so, Maven AGI claims that its platform cuts support costs by 81% and enhances the overall customer experience, at large scale, in more than 50 languages.

Maven AGI’s platform is already being used by Tripadvisor Inc.’s support team to support over 30,000 hotels and restaurants across 43 countries. As implemented at Tripadvisor, Maven AGI’s system handles support requests ranging from simple profile changes from restaurant owners to updating payment information, campaign launches and changes in property ownership that require complex workflow requests.

“Maven AGI is revolutionizing how we engage, interact and support our customers,” said Rahul Todkar, head of data and AI at Tripadvisor. “It autonomously handles 90% of incoming queries, significantly exceeding our initial expectations. This allows our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.”

Maven AGI’s technology can ingest any kind of structured or unstructured data and understand user intent. The agent-based technology automates complex tasks and provides deep insights, the company says.

The service is compliant with the System and Organization Controls 2 and European Union General Data Protection Regulation and integrates with existing systems. The platform also offers a suite of tools designed to help with customer support.

A “Smart Help Center” and conversational AI instantly resolve issues by providing accurate answers and taking actions within customer-facing knowledge bases, help centers and websites, or within the product itself using chat, SMS text or Slack. A feature called Support Agent Co-pilot accelerates human agents’ efficiency by integrating with customer relationship management software, including support for Zendesk Inc., Salesforce Inc. and HubSpot Inc.

Additional tools include Proactive Insights, which analyzes user interactions to address issues preemptively and Action Engine, which powers outcomes using natural language without human intervention.

The $20 million Series A round was led by M13 Ventures Management LLC, with Lux Capital Management LLC, E14 Fund (MIT founder fund) and executives from OpenAI, Google LLC, HubSpot and Stripe Inc. also participating. Including the new funding, Maven AGI has raised $28 million to date.

Image: Maven AGI