Tines Security Service Ltd., a startup with a platform for automating multistep tasks such as configuring cloud instances, has raised $125 million in funding. 

The company said in its announcement of the Series C round today that Goldman Sachs was the lead investor. It was joined by more than a half-dozen other backers, including SoftBank Group Corp.’s Vision Fund 2 and CrowdStrike Falcon Fund. The raise comes less than a year after a $50 million round that reportedly valued Tines at $600 million.

Tines’ namesake software platform enables workers to create automation workflows in a drag-and-drop interface. Those workflows can collect data from a company’s internal systems, as well as take actions based on the data. Tines uses artificial intelligence models to perform some of the steps involved in the process. 

According to the company, one of the tasks that its platform eases for customers is processing support tickets. A help desk team could create a workflow that extracts key details from each support ticket and generates a brief natural language summary. For added measure, the workflow could be configured to rank support requests based on their urgency.

The platform can optionally enrich the data in a ticket with information from other sources. If a user opens a ticket about a server malfunction, Tines could collect system logs from the affected machine to ease troubleshooting for administrators. Moreover, the platform can generate code if extracting the needed system logs requires writing a custom script.

Infrastructure configuration is another task that Tines promises to streamline. Using the platform, developers can create workflows that automate chores such as creating cloud instances and updating the software they run.

Alongside workflows that perform tasks autonomy, Tines provides a chatbot interface called Workspaces. It enables users to manually specify what tasks the platform should perform using natural language prompts. 

Another specialized tool, Cases, promises to help cybersecurity teams respond to breaches faster. It aggregates data from a company’s cybersecurity tools in a centralized interface. A checklist shows the steps that administrators should take in response to a breach alert, such as mapping out what systems are affected. 

Cases also includes an analytics dashboard that displays high-level data about a company’s cybersecurity efforts. It tracks the number of breach alerts that Tines receives per day, the mean time to resolution and related metrics. Companies with advanced requirements can create custom dashboards for monitoring their technology assets.

Tines counts Databricks Inc., Snowflake Inc. and other large enterprise tech firms among its users. The company says the number of automation actions relegated to its platform has tripled over the past year to more than 1 billion per week. “Two-thirds of our customers are now using the AI features we launched in 2024, including Workbench,” co-founder and Chief Executive Officer Eoin Hinchy wrote in a blog post. 

The company will use the proceeds from its new funding round to extend its platform’s AI features to more tasks. Additionally, it plans to enhance its cybersecurity capabilities. Hinchy detailed that it will release 250 new features in 2025.

Image: Tines