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UPDATED 12:36 EDT / MARCH 17 2025

Glenn Finch, global managing partner of cognitive and analytics at IBM – IBM AI Operations 2025

by Devony Hof

Glenn Finch, global managing partner of cognitive and analytics at IBM, discusses AI's impact on customer operations, specifically contact centers, at the IBM AI Operations 2025 event.

Glenn Finch, global managing partner of cognitive and analytics at IBM – IBM AI Operations 2025

Photo: SIliconANGLE

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