AI
AI
AI
Parloa raises $120M at $1B valuation to expand enterprise AI agent platform
Agentic artificial intelligence for customer experience startup Parloa GmbH announced today that it has raised $120 million in new funding on a $1 billion valuation to accelerate its expansion across North America and Europe, enhance its Agent Management Platform and hire international talent.
Founded in 2018, Parloa offers the AI Agent Management Platform, a platform that allows enterprises to design, deploy and manage AI-powered customer service agents across various communication channels, including voice, chat and messaging.
The platform works via a low-code interface that gives businesses the ability to create AI agents equipped with prebuilt or custom skills for tasks such as routing, authentication and handling frequently asked questions. The agents are flexible by design and can be tailored to specific business needs, including integration with existing systems such as Salesforce Inc., ServiceNow Inc. and Zendesk Inc. for real-time access to relevant data.
To complement its core offering, Parloa provides tools, such as large-scale testing and behavior evaluation, to fine-tune responses before deployment. Once live, a customer analytics dashboard delivers the ability to monitor key performance metrics for the continuous improvement of customer interactions.
Parloa’s platform also assists human agents with features like real-time translation and suggested responses. The augmentation enhances agent productivity and ensures consistent customer service quality across different languages and regions.
Parloa’s customer base includes multiple Fortune 200 and other large companies. Notable Parloa customers include Decathlon S.A., Riverty AG, TeamViewer AG, HSE24 GmbH, KMPG International Ltd. and SwissLife Holding AG.
The Series C funding round was led by Durable Capital Partners LP, Altimeter Capital Management LP and General Catalyst Group Management, with EQT Ventures AB, RPT Capital Partners, Senovo GmbH and Mosaic Ventures LLP also participating.
“AI is transforming the way businesses connect with their customers and Parloa is at the forefront of that shift,” said Apoorv Agrawal, a partner at Altimeter Capital. “They’re not just streamlining customer service, they’re elevating the entire customer experience.”
The new funding takes the amount raised by Parloa to about $218 million, based on data from Tracxn. Previous rounds include $66 million raised by Parloa in April 2024.
Image: Parloa
A message from John Furrier, co-founder of SiliconANGLE:
Support our mission to keep content open and free by engaging with theCUBE community. Join theCUBE’s Alumni Trust Network, where technology leaders connect, share intelligence and create opportunities.
- 15M+ viewers of theCUBE videos, powering conversations across AI, cloud, cybersecurity and more
- 11.4k+ theCUBE alumni — Connect with more than 11,400 tech and business leaders shaping the future through a unique trusted-based network.
About SiliconANGLE Media
SiliconANGLE Media is a recognized leader in digital media innovation, uniting breakthrough technology, strategic insights and real-time audience engagement. As the parent company of SiliconANGLE, theCUBE Network, theCUBE Research, CUBE365, theCUBE AI and theCUBE SuperStudios — with flagship locations in Silicon Valley and the New York Stock Exchange — SiliconANGLE Media operates at the intersection of media, technology and AI.
Founded by tech visionaries John Furrier and Dave Vellante, SiliconANGLE Media has built a dynamic ecosystem of industry-leading digital media brands that reach 15+ million elite tech professionals. Our new proprietary theCUBE AI Video Cloud is breaking ground in audience interaction, leveraging theCUBEai.com neural network to help technology companies make data-driven decisions and stay at the forefront of industry conversations.
