Aquant Inc., which provides artificial intelligence for organizations servicing complex equipment, today announced the launch of its Agentic AI Platform, an evolution of its existing offering that allows service organizations to create, integrate and deploy custom AI agents tailored to their unique operations and challenges.

The new release seeks to challenge the choice faced by service teams: Adopt rigid, predefined vertical solutions, or try to force-fit general-purpose AI platforms that lack deep service expertise. The Agentic AI Platform bridges the gap by offering a horizontal platform infused with domain-specific knowledge.

Aquant users gain the flexibility to build, deploy and integrate AI agents tailored to their unique service needs. Organizations can use its prebuilt agents, such as Troubleshooting, Knowledge Search, Parts Identification, IoT and Call Assist, for immediate impact, according to the company.

The platform also allows users to build custom agents using specialized tools, data models and deep domain expertise, or bring their own internally developed agents and integrate them into the platform. Aquant’s agents can be incorporated into existing enterprise AI ecosystems, offering broad compatibility and ensuring organizations don’t need to overhaul their current infrastructure.

“Every service team faces unique challenges and rigid AI solutions rarely match the complexity of real-world operations,” said co-founder and President Assaf Melochna. “With the Agentic AI Platform, we’re removing barriers and giving organizations the freedom to deploy AI tailored specifically to their equipment, their processes and their customers, all while leveraging the unmatched domain expertise built into our technology.”

The platform is purpose-built to address the complexities of modern service environments by embedding deep domain expertise directly into its architecture. The offering provides service-specific terminology, error codes and workflows built in, allowing organizations to deploy custom AI agents faster and more effectively than with generic tools.

It’s designed for easy integration, whether a company is starting from scratch or operating within a mature AI ecosystem. It supports multichannel deployment across voice interfaces, customer relationship management and enterprise resource planning systems, collaboration tools, offline environments and emerging channels, ensuring AI is accessible wherever work occurs.

Additionally, the platform has a retrieval-augmented conversation layer that enhances effectiveness by delivering outcome-focused intelligence, producing responses that are not only relevant but also aligned with key business performance indicators.

“Our vision is to make AI truly work for teams responsible for servicing complex equipment, not just as a tool for answering questions but as a flexible, powerful engine that can drive innovation and competitive advantage,” added Melochna. “This platform gives our customers the tools to solve today’s challenges and invent the future of service.”

Aquant is a venture capital-backed company that has raised $131 million over four rounds. Investors in the company include Qumra Capital Management Ltd., Insight Partners LP, Pitango Venture Capital Ltd., Lightspeed Venture Partners LP, Angular Ventures, Claltech and SE Ventures.

Melochna spoke with theCUBE, SiliconANGLE Media’s livestreaming studio, in March, when he discussed how Aquant is powering service teams and boosting efficiency through the use of AI::

Image: Aquant