ServiceNow Inc. today debuted two new cloud services that use artificial intelligence to automate manual work for users.

The first offering, Autonomous Workforce, is a suite of specialized AI tools that each focus on speeding up a different set of chores. On launch, the bundle features a single automation tool called Level 1 Service Desk AI Specialist. It performs relatively simple technical support tasks such as provisioning application access for employees and fixing network issues.

A ServiceNow demo video showed the tool helping a worker who couldn’t log into a virtual private network, or VPN, tool. Level 1 Service Desk AI determined that the issue was with the worker’s VPN token, a onetime password used to log into the network. It refreshed the token and confirmed that the fix was implemented correctly.

Level 1 Service Desk AI identifies the root cause of technical issues by analyzing telemetry about a company’s infrastructure. It collects that data from observability tools, cybersecurity software and other applications.

ServiceNow plans to expand Autonomous Workforce with several other AI tools down the line. One will focus on helping information technology teams maintain their CMDB, a database that contains information about the configuration of important systems. ServiceNow says that the tool will automatically remove duplicate and outdated information. Another planned AI tool will condense network error logs to speed up troubleshooting.

Over time, ServiceNow will extend Autonomous Workforce beyond IT use cases. The company plans to launch a tool called Project Coordinator that will automate tasks such as detecting project cost overruns.

“Autonomous Workforce augments human teams with AI specialists that operate with the scope, authority and governance enterprise work demands,” said ServiceNow Chief Product and Operating Officer Amit Zavery.

Autonomous Workforce is rolling out alongside a second new offering called EmployeeWorks. It’s based on technology from Moveworks Inc., an AI task automation startup that ServiceNow bought last year for $2.85 billion.

EmployeeWorks enables workers to search their company’s applications for business data using natural language prompts. Additionally, it can visualize that data in graphs. A store manager, for example, could request a chart that shows how customer traffic changed over the past month. 

The service can also automate certain repetitive business tasks. The tool notifies users about important new information, such as a business forecast that indicates store traffic will increase significantly in the coming week. Additionally, it can review business documents, sync their contents to the relevant application and perform other chores. 

“ServiceNow EmployeeWorks is one of the first AI front doors that doesn’t just summarize, it completes the work,” said Bhavin Shah, senior vice president and general manager of Moveworks and AI. “Moveworks proves that when AI solves real problems elegantly, people use it.”

Image: ServiceNow