Enterprise customer experience platform provider Netomi Inc. today announced it has raised $110 million in new funding to expand its agentic artificial intelligence platform and accelerate deployment across regulated, high-volume enterprise environments.

Founded in 2016 and formerly known as msg.ai, Netomi offers an agentic AI platform that handles customer interactions across chat, email and voice channels.

Netomi’s platform combines deterministic controls with probabilistic reasoning to allow enterprises to set hard guardrails around what an AI agent can and cannot do while still letting it reason flexibly across customer queries. According to the company, the architecture has produced a track record of zero failures, zero broken guardrails and zero brand violations across deployments, a claim aimed at the governance and compliance teams that have slowed agentic AI rollouts at large companies.

The platform runs on a microservices architecture built for concurrent load. A multilayer observability stack logs and audits agent decisions in real time.

Netomi says the system is designed to work alongside human agents on chat, email and voice rather than replace them, slotting into existing customer service workflows. It pitches the technology as a foundation for embedding AI directly into the digital experience, reading customer journeys as they happen and resolving issues before they turn into support tickets.

The company has seen strong growth and includes among its customers Delta Air Lines Inc., United Airlines Holdings Inc., MetLife Inc., Paramount Skydance Corp., DraftKings Inc., the National Basketball Association and Ingram Micro Holding Corp.

The funding round was led by Accenture Ventures, with Adobe Ventures, WndrCo, SLW, NAVER Ventures, Metis Strategy and Fin Capital also participating.

“Agentic AI is opening an entirely new chapter for customer experience, one where brands can respond with greater empathy, consistency and intelligence at every touchpoint,” said Accenture Song Chief Executive Ndidi Oteh. “Netomi’s platform doesn’t just make service faster; it strengthens the connection between people and the brands they trust.”

Netomi Founder and CEO Puneet Mehta said the company is moving beyond conversational interfaces toward what he describes as a world model for customer experience, with AI embedded directly inside digital products rather than layered on top as a chatbot. Conversation, he said, should appear only when an edge case or complex decision warrants it.

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