Digital employee experience company Riverbed Technology LLC today rolled out six additions to its Aternity Experience Platform that the company says move enterprise information technology closer to autonomous operations focused on preventing disruption rather than responding to it.

Riverbed is pitching the release as a shift away from reactive ticket queues and artificial intelligence copilots that summarize incidents after the fact. The Aternity platform combines Riverbed’s application performance and network performance monitoring under a single agent and the new modules add agentic AI, deeper telemetry capture and a conversational front end on top of that foundation.

Leading the announcements is Riverbed IQ 4.0, the fourth release of the company’s intelligence layer. The update introduces an agentic framework that can take authorized actions inside IT department workflows, generate workflows from natural language prompts and tailor outputs by IT role. Sitting alongside it is Riverbed Q, a conversational interface that plugs into existing collaboration tools so technicians can investigate issues and trigger actions in plain language.

A third module, AI Assurance, applies Riverbed’s application performance management background to AI itself. The tool monitors enterprise AI adoption, shadow AI usage, operational cost and agentic behavior, giving IT teams visibility into models and agents as they spread across business workflows.

Aternity Replay 2.0 expands the platform’s session replay feature beyond single users to cover entire application fleets, so IT can review what went wrong on an employee’s screen without making them recreate the problem. A separate new Unified Agent module, Aternity High Fidelity Analytics, pulls device, application and network telemetry every second, which Riverbed said helps surface brief or intermittent faults that standard monitoring intervals tend to skip over.

Riverbed Data Express, which the company introduced in October 2025, now runs as a software-as-a-service offering and can shuttle data between Amazon Web Services Inc., Microsoft Azure, Oracle Cloud Infrastructure and on-premises data centers.The company claims transfer speeds up to 10 times faster than traditional approaches and cost savings of as much as 30%.

Rounding out the release is APM+, which feeds application performance data directly into help desk workflows to speed root cause analysis.

Riverbed said its customers executed more than 250 million AI-driven automation steps across the platform in 2025, a figure the company is using as evidence that autonomous operations are gaining traction at enterprise scale.

“Modern IT environments are increasingly distributed and complex,” said Bob Laliberte, principal analyst at theCUBE Research. “Managing hybrid work, cloud services and AI-assisted workflows requires IT to shift its focus from ‘zero tickets’ to ‘zero disruption.'”

Laliberte added that combining full-fidelity telemetry across devices, networks and applications with Riverbed IQ, AI Assurance and Replay 2.0 should help IT teams spot and resolve issues before they hit employees or customers.

APM+, Riverbed IQ 4.0, Aternity Replay 2.0 and Data Express are generally available now. AI Assurance, Aternity High Fidelity Analytics and Q are slated for the third quarter.

Image: Riverbed