Empirix has the ability to analyze customer behavior in real-time, helping service providers and mobile operators to increase revenue and customer retention while lowering operational costs. The software also assists companies to help them understand their investments in technology.

Manx Telecom has hired Empirix to increase performance in the New Generation Network. Manx Telecom replaced their old network approach with Empirix so they have unified customer experiences. The top telecommunications provider in the Isle of Man now has the ability to troubleshoot across its network environment and fix any problems that may occur before ever reaching the customers.

“Empirix was uniquely able to provide us with a unified service assurance solution,” according to a release statement from Manx Telecom.

Manx Telecom offers IT services and telecommunications to a large audience, from consumers to small and corporate businesses, as well as the Isle of Man government. With the launch of the Next Generation Network, or NGN, Manx Telecom made one of the biggest technological investments ever in history in the Isle of Man. The company has also provided the Isle of Man with one of the most advanced infrastructures in a country. It was the first in Europe to launch a live 3G network and in result, 98 percent of the island now has 3G coverage.

Manx Telecom stresses on providing excellent customer service, which is why it is important for any problem to be corrected before ever reaching the customer. The company likes to exceed the customer’s expectations.

Companies will greatly benefit from Empirix because it provides an analysis of the consumer’s behavior so they will have a better understanding on how to keep customers coming back and also how to gain new ones based on direct feedback. It is important for the consumer’s demands and the company’s supply to be in sync with one another.