Artificial intelligence operations startup BigPanda Inc. said today it’s adding a new Generative AI for Automated Incident Analysis capability to its AI operations platform, helping users estimate the impact of any problems they experience with their models and suggest root causes.

BigPanda offers an AIOps platform that uses AI software to automate many of the manual tasks involved in running a company’s information technology environment. It provides tools that streamline the process of troubleshooting technical issues. It’s used by big technology firms such as Cisco Systems Inc., Sony Corp. and Autodesk Inc.

The startup, which raised $190 million in funding in January 2022, explains that IT operations teams often struggle to quickly analyze any incidents that emerge. Determining the impact of incidents on their tech stack is a difficult task, as it takes a lot of time and manual work to identify the probable root cause. In addition, critical insights and details can be hidden in lengthy and complex alerts and so they often go unnoticed, resulting in downstream systems and staff struggling to deal with incidents that can cause applications and workloads to go offline or behave incorrectly.

With its Generative AI for Automated Incident Analysis tool, BigPanda is trying to eliminate these problems, giving ITOps teams a clear and concise analysis of each incident. With clear visibility into the root cause of issues, teams can act quickly to resolve them and get their apps and systems back up and running.

BigPanda says its generative AI is powered by large language models that quickly assess what went wrong and what caused it, then provide an accurate analysis of the incident in clear, natural language summaries. The correlated alert summary, title and root cause analysis can then be automatically added to an IT support ticket or sent to the responsible teams via chat messenger channels.

According to BigPanda, generative AI-powered AIOps results in much faster incident resolutions, with fewer escalations and tickets, enabling companies to reduce their reliance on highly skilled staff. It also has the benefit of standardizing communication across all stakeholders, and BigPanda claims to determine the root cause of issues accurately in 95% of all cases.

“Customers that have used early versions of our Generative AI report it helps accelerate incident triage while reducing the number of tickets escalated to senior staff,” said co-founder and Chief Executive Assaf Resnick. “This results in not just saved resources, but makes their systems more reliable and helps drive their businesses forward.”

Image: BigPanda