Zoom Communications Inc. today announced an expansion to its enterprise agentic artificial intelligence platform through introducing new capabilities across Workplace, Phone and customer experience platforms.

The company said it’s working toward moving from providing software that drives meetings to becoming a “system of action” by bringing AI into the flow of work.

To do this, Zoom introduced new capabilities within its AI Companion 3.0, which allows everyday users to rapidly build their own customized AI agents and workflows. This includes new third-party integrations and search connectors to bring in outside data to mix with team and enterprise data.

These new sources include 10 new secure connectors for intelligent retrieval, integrating third-party platforms such as Salesforce, ServiceNow, Box, Google Drive and OneDrive. AI Companion learns from user context, such as their role, preferences and service focus to make certain its insights and recommendations fit the work of the person it’s collaborating with.

Teams will also be able to convert conversations and insights into documents, presentations and content quickly using productivity tools. These include new AI Docs, AI Sheets and AI Slides. These operate similarly to other productivity suites on the market and connect directly with Zoom’s meeting operations to provide real-time co-creation opportunities without switching tools.

“Our goal isn’t to replace existing productivity suites, it’s to connect them,” said Leo Boulton, head of product, solutions and industry marketing. “So, AI Docs, AI Slides and AI Sheets are designed to bring creation and collaboration directly into the flow of work.”

Zoom continued this productivity and AI-for-work connectivity paradigm with Workplace, the company’s all-in-one platform, by introducing agentic AI and a simplified interface and user experience update.

By making the user experience cleaner and more consistent, the company said, the interface will become easier to understand between desktop, mobile and web, reducing friction and cognitive load. The AI companion will have its own tab where it lives and users can access it whenever they need its assistance.

“Zoom Workplace has transformed from a meeting platform to a system of action, where AI helps you plan, act and collaborate seamlessly,” said Shawn Rolin, general manager for Zoom Workplace.

Zoom Meetings will also receive a new team facilitator, along with a Zoomie group assistant and a live voice translator, capable of translating voice audio in real-time across five languages, at launch.

A newly developed, advanced capability will warn video participants when it detects synthetic audio or video content in meetings using real-time alerts, essentially alerting users to “deepfakes,” or when other users are using AI avatars or voices to disguise themselves. All the way back in 2019, an AI-generated voice was used to defraud the CEO of an energy company and more recently, in 2025, scammers used an AI deepfake in a video call to trick a company employee into sending them $25 million.

A visible trust indicator and risk alert will appear on the speaker. If something is “off” about a given user, a badge will appear on the image or avatar, making it clear that meeting participants should beware.

On Zoom Phone, the company’s voice-over-internet offering, agentic AI capabilities to automatically execute tasks such as drafting emails or sending out summaries of calls. A system formerly known as AI Concierge will now provide the ability to send SMS messages and act as a virtual receptionist to handle customer questions via text, collect information and support scheduling.

Zoom said that the company is using AI and AI agents to position itself to become the place where people digitally meet and take actions during their day at the workplace. “We have not only a platform that unites chat meetings, phones, contact centers and productivity tools, all under that AI-powered foundation that serves different organizations,” said Boulton. “It actually serves different personas and job functions within organizations.”

With these advancements, Zoom wants to become the central nervous system for companies by connecting every part of a company. It’s not just about allowing greater communication between roles, Boulton said, but providing the infrastructure of intelligence to action by using the content of that communication.

Image: Zoom