Mark Albertson
Latest from Mark Albertson
Reconnecting with empathy: How Pegasystems leads clients from channel-focused to customer-centric
It was the third interaction on a customer service call to his cable company that sent Don Schuerman (pictured, right) over the top. Schuerman, chief technology officer of Pegasystems Inc., needed to increase his home bandwidth as a result of being suddenly forced, along with much of the world, to work remotely this spring. The experience ...
IBM Think 2020 sets company record for participants at digital-only event
After moving from a live in-person event to a digital-only experience in May, IBM Think 2020 is officially in the books. Yet, the lessons learned from putting on three days of livestreamed content and interactive sessions still resonate among IBM Corp. staff, and that starts with the turnout. “We had over 100,000 clients and business ...
Dell and Intel answer the call for AI by building specific solutions for real problems
With its position as a key provider of service and processor solutions to the world’s largest companies, Intel Corp. can see trends coming from miles away. That’s the kind of perspective that over half a century in the technology business can provide. The company saw the coming of cloud computing, and now it is witnessing ...
Dell and VMware launch new virtualized solutions to make AI scalable and real
Even before the global pandemic, many industries were experiencing rapid growth in datasets. Yet, the healthcare industry is currently dealing with a data explosion of unprecedented size, and this has sharpened the tech industry’s focus on the use of artificial intelligence and machine learning to handle it. When it comes to making AI real, it’s ...
VIDEO EXCLUSIVE
From code to cloud: DockerCon underscores developer’s influential role in a more volatile world
Docker Inc.’s annual gathering, DockerCon, happened to land on the calendar at the same time as a number of major societal changes. A global pandemic forced previously planned events, including DockerCon, to become virtual. The dramatic shift for many from working in offices to working at home suddenly put a premium on an efficient and reliable online infrastructure. ...
Docker users recognized for tireless effort on behalf of the global community
At a time when connecting with a community of users in person has become significantly limited, Docker Inc. and other enterprises have relied on an active network to keep communications channels open. This is one reason why Docker took the time to recognize a number of its users from around the world during DockerCon Live ...
New offering from Pegasystems improves enterprise efficiency while speeding digital transformation
All of the studies, evaluation, and endless analysis are finally over. The current global crisis has driven companies to embrace digital transformation, and Pegasystems Inc. has positioned itself at the heart of this transition. “There’s been a lot of talk about it over several years, and there’s been lots of initiatives, but it was missing ...
Developers recall career ‘aha’ moments that have shaped their Docker experience
They are called “aha” moments, flashes of insight that can spark unexpected solutions to tough problems. And two developers with extensive experience in the Docker Inc. container world have encountered enough of these moments for a lifetime. Elton Stoneman (pictured, left), container consultant and trainer, came across one such moment with a client who was a major ...
Docker sees favorable response to opening of Compose specification as developers participate in DockerCon Live
Last month, Docker Inc. made its Compose specification for creating applications from multiple containers available on GitHub. Docker indicated that its plan was to make the specification available as an open standard, and Compose-generated apps can now work on platforms such as Amazon Elastic Container Service and Kubernetes. Based on the number of Compose files ...
VIDEO EXCLUSIVE
Shelves are well-stocked with cloud-native tools, but simplicity remains a moving target
Cloud-native technologies have become ubiquitous. The latest survey from the Cloud Native Computing Foundation shows that more than half of graduated projects have achieved more than 50% use in production, with Kubernetes leading the way at 84% in 2020. But today’s developers are confronted with a growing number of tools to navigate an increasingly complex ...









