When did Adobe Inc. suddenly become Amazon.com Inc.? A day after Adobe kicked off its major show in Las Vegas this week, a scan of the headlines revealed the flurry of announcements that usually accompanied a major Amazon event. Adobe announced a partnership on voice artificial intelligence, previewed a connected-car platform, and demonstrated an augmented ...

Information technology and the marketing world are strategically converging in many enterprises today, so it is no surprise that the role of a marketing chief information officer would emerge as well. It’s instructive to simply follow the money. A Gartner Inc. survey of U.S. and U.K. executives published late last year found that chief marketing ...

The current discussion around artificial intelligence is beginning to resemble the process of buying a shiny new car. There is a great deal of time and energy devoted to haggling over the cost and options before anyone actually gets to drive the vehicle and finds out what it can do. At the center of the ...

There are times when technology appears to resemble a magic trick, a mysterious sleight-of-hand that makes things happen in ways that can be difficult to fathom. Walk into a room, speak to a device and the lights and television immediately turn on. Autonomous vehicles motor down roads in some parts of the world where the ...

Like a teenager who sometimes makes poor choices and can’t always explain the emotions that led them astray, artificial intelligence is experiencing growing pains. Although the term was first coined by computer scientist John McCarthy in 1955, AI didn’t really get rolling until eight years ago when a confluence of faster processors and an explosion ...

In today’s digital world, after all the infrastructure-tweaking, platform-building and cloud-architecting that consumes vast resources of enterprise time and energy, the ultimate common denominator boils down to customers and love. “We think a lot about customer love,” said Rowan Trollope (pictured), chief executive officer of Five9 Inc. “What does it take to get a customer ...

Flying through Chicago’s O’Hare airport, Zoom Video Communications Inc.’s chief information officer, Harry Moseley (pictured), had to conference into an important sales call fast. Any airport is usually the worst place to hold a conference call, but the technology behind Zoom’s video platform enables a whole different experience, he explained. “I put the virtual background on my ...

ServiceNow Inc. is part of a breed of companies seeking to capitalize on the third stage of what has been a steady evolution in software-driven enterprise customer management. Starting as an element of customer relationship management software and then becoming a more robust tool for managing client accounts and data, customer service has moved into ...

During the keynote remarks delivered at Enterprise Connect today, attendees heard a representative from one large company declare plans to standardize on a single enterprise communications tool and have every division follow along. For some analysts in attendance, it was reminiscent of a discussion over two years ago when large firms were declaring allegiance to a ...

Started only two years ago, Microsoft Corp.’s workplace collaboration tool called Teams has experienced growing adoption. Teams is now being used by more than 500,000 organizations, including 91 percent of Fortune 100 firms, according to data released this week by the company. “The phrase we’re coining is ‘intelligent workplace for everyone,’” said Jace Moreno (pictured), ...