Patrick Nelson
Latest from Patrick Nelson
Call centers streamline response time with AI-driven application
Amazon Connect, Amazon Web Services Inc.’s call center application, received some upgrades recently, namely Contact Lens for Amazon Connect. It allows users to get a picture of trends and sentiment occurring during customer service calls. Alexa natural language understanding is behind the tech. Notably, and perhaps most interestingly, is that keywords can trigger real-time intervention ...
Legacy IT needs radical shift in thinking to adapt to cloud
How a legacy infrastructure provider historically operating in the data center and on-premises, has shifted its focus to providing advanced cloud services was explored at the recent AWS’ re:Invent conference. One key is to capitalize on the legacy work, a senior executive believes. “All of the previous work we’ve done for our customers, we understand ...
AI responsibility, sustainability lacking in most orgs, says consulting group
Responsible development of artificial intelligence is lacking in most organizations, Boston Consulting Group Inc. has found. And not only that, but those organizations believe they are being responsible when they’re not. “Organizations perceive their responsible AI maturity to be substantially higher than it actually is,” said Adi Zolotov (pictured, right), associate director of data science at ...
Scaling IT distribution involves more customer contact, says major player
One of the world’s leading IT distributor and solutions aggregators, Tech Data Corp., believes that it is increasingly helping its partners gain expertise in some of the newer technologies so they can be sold to customers. Company execs think one of the ways to go about it is to sometimes provide experience centers and customer immersion ...
Remote work culture makes traditional network perimeter obsolete; securing identities becomes key
The act of securing identities has morphed into the new perimeter, as organizations adopt COVID-induced remote work setups and network boundaries become even more vague. “Now that remote work is the defacto norm, we can no longer rely on the traditional network perimeter,” said Katie Curtin-Mestre (pictured, right), vice president for marketing at CyberArk Software ...
How to use APIs to merge legacy systems with cloud
Accelerating digital transformation in aging and long-established government verticals creates distinctive challenges, according to solutions provider Leidos Inc. — not least that the agencies tend to be working in a heterogeneous environment. That is unlike an entrepreneurial-oriented, cloud-first startup, for example. Yet, the government operators want and need to embrace cloud, partly because of the ...
Next-gen PCIe should roll out in 2022, says Broadcom
As tech continues to evolve and workplaces expand, system performance becomes even more important. The Peripheral Component Interconnect express standard, known as PCIe, aims to help. PCIe is a high-speed standard PC slot for connecting components such as solid-state storage cards. The technology is also increasingly being used to connect graphics processors, and the overall package fits particularly ...
The consumerization of tech is merging with B2B, says Boomi
Once an organization has been able to connect all of its disparate silo data sources, it can concentrate on solving problems with the resulting backbone. It’s not just about moving data around, but creating new business models and experiences with the data integration, according to Ed Macosky (pictured left), senior vice president and head of product ...
AWS Private 5G enables orgs to leverage cell tech to augment their current network
The digitized business requirements that are prompting connection of ever-increasing masses of sensors and devices, along with the headache of physically running cables around premises, are some of the reasons Amazon Web Services Inc. has announced its Private 5G product for customers. Convention centers, campuses and manufacturing floors in the hundreds-of-thousands of square feet could ...
IoT is no longer just about sensors, says engineering firm
The big question some attendees at last week’s AWS re:Invent conference were trying to answer was the best way to move traditional data center technologies into moving objects: Planes, trains and automobiles, for example. Finding the best way to get the cloud into the car could be another way of putting it, according to a ...