Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

Latest from Paul Gillin

IBM revenue beats Street, but its overall business is still shrinking

IBM beat first-quarter revenue expectations and matched profits forecasts but did little to alleviate concerns about the company’s long contraction. Revenue for the quarter was $18.68 billion, down 4.6 percent from $19.59 billion one year ago but slightly ahead of analyst expectations of $18.29 billion. It was IBM’s 16th straight quarter of revenue decline. Earnings ...

IBM mounts video push with new customers and products

IBM is demonstrating that it’s serious about video this week with a series of new customer announcements and technology enhancements that it says make it possible to provide live, high-quality video anywhere in the world with sub-one-second startup delays and a “glitch-free viewing experience.” Among the new customers of the company’s new Cloud Video unit ...

Earnings preview: What to watch as giants reveal their cards

Quarterly earnings season kicks off in earnest this week, and a lot of attention will be focused on a clutch of top enterprise players that are negotiating difficult transitions. Here’s what to look for when the numbers come over the wire. IBM (April 18) – New markets key to growth Big Blue, which reports on ...

Freshdesk acquires Airwoot to add machine learning to social customer service platform

Cloud-based customer service software provider Freshdesk Inc. made its fifth acquisition in the past eight months, snapping up Airwoot, a startup division of MemeticLabs Technologies Pvt. Ltd. that uses machine learning to automate the process of delivering customer service over social media. Terms were undisclosed. Freshdesk said Airwoot’s technology will be integrated into its own ...

Social selling – get on the bus or be flattened by it

If you think “social selling” is just the latest marketing buzzword, then spend a half hour checking out the websites of the startups covered on TechCrunch on VentureBeat each day. Every one of these dynamic young technology firms, which are raising millions of dollars in venture capital funding, has one or more blogs and multiple social ...

HPE targets small businesses with managed cloud-in-a-box server

Hewlett-Packard Enterprise today joins the ranks of those infrastructure companies seeking to make the move to the hybrid cloud drop-dead simple. The company is targeting small and midsize businesses (SMBs) with the HPE ProLiant Easy Connect EC200a Managed Hybrid solution (above), a server sold on a subscription basis that combines on-premise computing with management and ...

DataStax layers graph database on top of Cassandra engine

DataStax Inc. is hoping to jump-start graph databases out of their niche with a real-time graph engine targeted at cloud applications that manage high-volume changeable data. The company is today introducing an overhauled version of the TitanDB product it picked up with the acquisition of Aurelius LLC 14 months ago that is tightly coupled to ...

Qubole releases SQL optimizer as open source

  Big data-as-a-service provider Qubole Inc. has open-sourced its Quark cost-based SQL optimizer that simplifies and optimize access to data across multiple hosts. Quark essentially chooses between popular big data open source query systems such as Hive, RedShift and Presto/Impala to select that which will deliver the best query results. “All of these query engines are good ...

Cost focus ignores cloud’s true value, says Wikibon

If you’re thinking of cloud computing solely as a money-saving alternative to captive infrastructure then you’re missing the whole point, asserts Wikibon cloud analyst Brian Gracely in his latest report, Moving to The Cloud: Key Impacts to Consider (available on Wikibon Premium). The competitive landscape in all industries has changed, and companies must up their ...

Teradata uses analytics to sniff out regulatory no-nos

In a bid for the hearts and minds of businesses in regulated industries, Teradata Corp. is introducing a packaged compliance solution that combs through digital communications to detect evidence of regulatory violations. The Teradata Communications Compliance Analytic Solution is aimed at the relieving the struggles that face businesses trying to meet compliance standards amid a ...