Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

Latest from Paul Gillin

Zoom adds collaborative document feature and folds generative AI into its entire product line

Zoom Video Communications Inc. is kicking off its annual Zoomtopia conference today with a host of generative artificial intelligence-based enhancements to its core platform as well as to the contact center offering it launched early last year and the Workvivo Ltd. employee engagement application it acquired last spring. The highlight for most users is Zoom Docs (pictured), ...

Duplicating the charm of handwritten messages – at scale

In a world of pre-sorted, data-driven, machine-generated messages, handwritten notes have become as odd as the rotary telephone. CBS News reported in 2021 that 37% of Americans hadn’t sent a handwritten letter in over five years and half hadn’t received one. The rarity of pen-and-ink messages makes them compelling enough that they usually get read. ...

Aporia adds protection against AI hallucinations

Machine learning observability startup Aporia Technologies Ltd. is broadening its line of tools for ensuring responsible artificial intelligence use with a new product that it says enhances the performance of generative AI products and safeguards against hallucinations or misuse. AI Guardrails, released Sept. 27, can be integrated into any generative AI product and positioned between the large ...

Creatio completes composable overhaul of its no-code platform

No-code platform developer Creatio Inc. said today it has completed the transition to a fully composable architecture it announced last December. The company is also rolling out an overhauled user interface, adding generative artificial intelligence-powered recommendations for workflow design and automation and introducing governance features. Composable architecture is a building-block approach to application development that allows developers to ...

ServiceNow spreads generative AI across its workflow platform

ServiceNow Inc. today is rolling out a new version of its workflow platform that uses generative artificial intelligence to improve security and governance. The company is also delivering new features for healthcare and finance companies as well as human resources departments. The Now Assist family of generative AI agents is now included in the IT ...

Smartsheet adds generative AI to upgraded work management platform

Enterprise work management vendor Smartsheet Inc. today unveiled an overhauled platform that delivers what it calls AI-driven data insights and massive scalability improvements. Generative artificial intelligence capabilities, which are now in beta test, will conduct data analysis from conversational prompts, initially across individual sheets but eventually across thousands of active projects and data stores. An ...

Java 21 gets 15 major enhancements and long-term support

Hewing to an every-six-month release schedule it has maintained for more than five years, Oracle Corp. today announced the availability of Java 21 and designated it as a candidate for long-term support, the first version of Java to receive that credential in two years. Introduced 28 years ago, Java is the world’s fourth most widely ...

Oracle strengthens identity management and gives customers keep-your-own-key capabilities

Oracle Corp. today announced updates to Oracle Access Governance, its identity governance and administration service that covers both cloud and on-premises environments. The improvements are aimed at helping information technology teams better assign, monitor and manage user access to applications and other technology resources. Oracle said the cloud-native service provides detailed visibility into how users interact ...

Kinetica folds a custom large language model into its analytical database

Analytical database developer Kinetica DB Inc. today announced that it has integrated a native large language model-based query engine into its platform that lets users perform ad-hoc data analysis on real-time, structured data using natural language. The company said it built its own LLM in part because of privacy and security concerns that have been raised about ...

Oracle to colocate in Azure data centers under expanded Microsoft partnership

Oracle Corp. and Microsoft Corp. are expanding their four-year-old cloud relationship with a deal that will colocate Oracle’s Exadata database-optimized server and Real Application Clusters in Microsoft Azure data centers. The new offering, called Oracle Database@Azure, will give customers of both companies a low-latency option to comingle their data with Microsoft’s applications and infrastructure using ...