Cloud communications provider Dialpad Inc. has announced a number of new generative artificial intelligence features for its AI-powered Customer Intelligence Platform. AI was the hot topic at the recent Enterprise Connect event and I certainly expect it to remain that way in the communications industry for the foreseeable future. With the AI revolution upon us, most of the ...

Load balancers have been a core part of application infrastructure since the mid-1990s. The load balancer, located between the application layer and network infrastructure, ensures high application performance and scalability, along with advanced capabilities that include security, visibility, automation and much more. There is no denying that we live in an application-driven economy. Application experience ...

I recently had the opportunity to visit Cisco Systems Inc.’s newly opened Atlanta office, and the space, similar to what the company did with its New York Penn1 location, has been designed for the needs of hybrid work, a huge topic of conversation at the recent Enterprise Connect 2023 event. The term “hybrid work” is ...

I’m a relatively new Adobe Inc. watcher, but given the trends toward digital customer experience getting infused with artificial intelligence, I felt now was the time to dedicate some energy to one of the more important CX vendors. That’s why I recently attended my first Adobe Summit. The company is perhaps widely known as “the PDF ...

For customers of security provider Fortinet Inc., its annual Accelerate user event this week in Orlando, Florida, is an important event because it typically includes new products as well as updates to existing products — and the 2023 version of Accelerate held true to that expectation. Fortinet has a very broad product set and it can be ...

Last week I attended the San Francisco Giants baseball team media day at Oracle Park, where the team unveiled its new brand campaign – “There’s Nothing Like It” — as a way of describing the unique experience baseball can bring. It’s particularly germane at a ballpark that has attributes such as a secret bowling alley, a ...

Nvidia Corp.‘s virtual GTC 2023 conference running this week has almost too many announcements to digest, and they go well beyond its signature graphics processing units. But after sifting through many pre-briefings for GTC 2023, here’s are what I think are the top five announcements, plus one honorable mention. 1. Accelerating chip innovation with cuLitho One ...

High-performance network provider Arista Networks Inc. today announced new offerings that take it into the wide-area networking market. The new offering, calledWAN Routing Systems, is actually a combination of several new networking offerings: an enterprise-class routing platform, carrier- and cloud-neutral internet transit capabilities and a new CloudVision service called Pathfinder to simplify and optimize enterprise WANs. As is ...

This week 8×8 Inc. held a financial and industry analyst event at the Nasdaq building in Times Square, and with a venue like that, one would expect something big. The company certainly delivered, going news-heavy today by loading up its product with several new artificial intelligence capabilities targeting customer experience improvement. The infusion of AI into ...

Hewlett Packard Enterprise Co.’s just-reported financial results were certainly interesting and show continued progress, but that wasn’t the most interesting announcement HPE made Thursday.  Aruba, the networking division of HPE, announced its intent to acquire Israel-based Axis Security Ltd., which is one of many providers of secure service edge, or SSE, on the market today. Axis ...