Zeus Kerravala, Author at SiliconANGLE

AI

NICE announces brings contextual memory to contact center AI

By Zeus Kerravala Mar 31, 2024

Contact center market leader NICE Ltd. used the recent Enterprise Connect show to add to its artificial intelligence portfolio with the release of Enlighten XM (Experience Memory), which adds AI-infused contextual memory to the contact center.…

Cloud

AWS brings third-party apps, no-code chat experiences, AI-powered contact summaries to Amazon Connect

By Zeus Kerravala Mar 25, 2024

Amazon Web Services Inc. Today announced several enhancements to its contact-center-as-a-service product, Amazon Connect, at the Enterprise Connect 24 in Orlando. Prior to the event, I was given a preview of the announcements in a prebriefing…

Cloud

Avaya simplifies its product names and aligns with Zoom

By Zeus Kerravala Mar 25, 2024

The communications industry’s largest show, the annual Enterprise Connect being held this week in Orlando, Florida, is a “who’s who” of unified communications and contact center providers as they unveil their latest and greatest innovations. One…

AI

Key takeaways from Nvidia GTC 2024

By Zeus Kerravala Mar 25, 2024

With the AI boom in full throttle, there has been no trade show in recent memory that I can recall more eagerly anticipated than Nvidia Corp.’s GTC 2024. After five years of being virtual, the…

AI

Nvidia releases Blackwell platform to go back to the future, extends partnership with AWS for scale

By Zeus Kerravala Mar 19, 2024

As Nvidia Corp.‘s annual developer conference GTC kicked off this week in San Jose, the company made its usual flurry of product announcements, the highlight of which was the long-awaited Blackwell platform. One might look at…

AI

Nvidia’s GTC conference is on deck. What should you expect?

By Zeus Kerravala Mar 17, 2024

Nvidia Corp. kicks off its annual GPU Technology Conference Monday in San Jose. After five years of being virtual, the nearly weeklong event returns to an in-person format, and the timing could not be better.…

AI

C1 launches C1 Elly, the ‘one intelligent virtual assistant to rule them all’

By Zeus Kerravala Mar 14, 2024

Many organizations need help effectively employing artificial intelligence because of technical complexities, poor data quality and a lack of skills or resources. To help organizations overcome these challenges, tech solutions provider C1, formerly ConvergeOne,…

Infra

HP announces AI PCs, printing, training and certification at Amplify partner conference

By Zeus Kerravala Mar 11, 2024

HP Inc.’s Amplify partner conference, held in Las Vegas March 5-7 under the “Future Ready – United We Win” theme, focused on converging hybrid systems and GenAI. Several announcements came out of the three days…

AI

Veeam announces strategic partnership with Microsoft to integrate Copilot and AI services

By Zeus Kerravala Mar 7, 2024

Veeam Inc., which already protects some 18 million Microsoft 365 users is extending its partnership with Microsoft Corp. to develop joint AI solutions for its data protection and ransomware recovery platform. In an announcement…

Infra

Arista looks to become numero UNO with new Universal Network Observability offering

By Zeus Kerravala Mar 6, 2024

Arista Networks Inc. today released a new network observability software offering that brings together network infrastructure performance and data from compute and server systems of record to provide application and workload performance insights for…

Zeus Kerravala

NICE announces brings contextual memory to contact center AI

AWS brings third-party apps, no-code chat experiences, AI-powered contact summaries to Amazon Connect

Avaya simplifies its product names and aligns with Zoom

Key takeaways from Nvidia GTC 2024

Nvidia releases Blackwell platform to go back to the future, extends partnership with AWS for scale

Nvidia’s GTC conference is on deck. What should you expect?

C1 launches C1 Elly, the ‘one intelligent virtual assistant to rule them all’

HP announces AI PCs, printing, training and certification at Amplify partner conference

Veeam announces strategic partnership with Microsoft to integrate Copilot and AI services

Arista looks to become numero UNO with new Universal Network Observability offering

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