As an analyst, I get asked a lot about what the new normal looks like. It’s fair to say that the COVID-19 pandemic has been the single biggest disruptive force in business of my 30-year career, perhaps ever. The only thing that may have rivaled it was Y2K, but that had a well-defined end date and ...

In the wake of the COVID-19 pandemic, Cisco Systems Inc.’s remote workforce quickly swelled from 25,000 employees working remotely to more than 140,000 teleworkers in 96 countries, providing one of the most sweeping examples of how companies can pivot their employees to working remotely. Just a few short months ago, chief information officers couldn’t have ...