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Zeus Kerravala

Zeus Kerravala is a principal analyst at ZK Research, a division of Kerravala Consulting.


Latest from Zeus Kerravala

Dialpad rolls out AI-infused customer satisfaction scoring

It has been well-documented on this site and others that customer experience, or CX, is the No. 1 brand differentiator. Every contact center-as-a-service vendor leads with this when talking about reasons why contact centers need to be modernized. My research shows that …

New Zscaler report finds ransomware continues to run amok

Ransomware attacks have grown by 80% year-over-year, as they continue to evolve in tactics and scope. The findings come from Zscaler Inc.’s newly released ThreatLabz 2022 Ransomware Report, which uncovered a record number of attacks that have increased both in volume and …

F5 launches distributed cloud services platform

F5 Inc., a leader in application delivery controllers, today announced its new software-as-a-service Distributed Cloud Services platform. The new solution is the coming together of several acquisitions, including Volterra and Shape Security. Network functions include cloud load balancing, multicloud networking, cloud-native edge …

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