Since launching its Generative AI Innovation Center in 2023, Amazon Web Services Inc. has had one primary goal: help customers turn the potential of artificial intelligence into real business value. Now, the company has invested an additional $100 million in the center to enable customers to pioneer the new wave of autonomous agentic AI systems. Post-announcement, ...

The artificial intelligence sprint is on, and not just within companies: This race is being held at a geographic level as well. The Middle East has been very active with AI, as has India and, of course, the U.S. This week the Indonesian government is taking a major step toward establishing itself as an AI ...

With all the hype around artificial intelligence, work should be easier and more efficient these days. But that’s far from the truth. Employees are still spending hours searching and sifting through information and second-guessing AI responses. Coveo Solutions Inc.‘s latest Employee Experience Relevance Report takes a closer look at how workplace tools are falling short ...

Arista Networks Inc. today announced it will acquire VeloCloud SD-WAN from Broadcom Inc., a deal that puts to bed ongoing reports that surfaced about six weeks ago. The purchase, for which a price wasn’t given but was reportedly about $1 billion, gives Arista a best-in-class software-defined wide-area network solution to complement its current high-end 7000 series ...

Now that Hewlett Packard Enterprise Co. and Juniper Networks Inc. this weekend settled with the U.S. Department of Justice, the $14 billion deal that will bring Juniper’s networking and security assets into the HPE portfolio will enable HPE to continue its transformation to a networking-first company. Many industry watchers, me included, had started to wonder if any ...

One of the major announcements at contact-center-as-a-service leader NiCE Ltd.‘s Interactions user event in Las Vegas last week was a partnership with Snowflake Inc., the cloud-based data warehousing company. This might seem like a strange partnership as typical partners for contact center vendors include customer relationship management companies, service firms and the like, but this addresses a huge ...

Jeetu Patel, Cisco Systems Inc.‘s president and chief product officer, told me before last week’s annual user event that it would be “the most consequential Cisco Live of the past decade and perhaps longer.” There were a few reasons for Patel’s bullishness. The first is artificial intelligence. The core tenet of my research is that share shifts ...

Customer Contact Week, being held in Las Vegas, is where customer experience vendors gather to show off the latest and greatest innovation. This year’s show is particularly interesting as artificial intelligence is now in full swing with all vendors that work in the contact center ecosystem. At the show, cloud contact center provider Talkdesk Inc., ...

HP Inc. unveiled its new Dimension product with Google Beam at this week’s InfoComm with a goal of transforming how people collaborate in this new world of work where remote employees are the norm. The joint product looks to address the growing problem of creating human connections with a distributed workforce. The recent HP Workplace Index report ...

As zero-trust security vendor Zscaler Inc. held its user event, Zenith Live, this week in Las Vegas, Chief Executive Jay Chaudhry sought to shift the company’s traditional narrative. In his Tuesday keynote, rather than focus on Zscaler as a replacement for virtual private networks and firewalls — though that was clearly articulated as well — Chaudhry (pictured) emphasized ...