Zeus Kerravala

Zeus Kerravala is a principal analyst at ZK Research, a division of Kerravala Consulting.

Latest from Zeus Kerravala

ANALYSIS

In a pair of announcements, Pure Storage looks to help customers with AI and ransomware

Pure Storage made a couple of significant announcements last week at its annual user event, Pure Accelerate, in Las Vegas. First, the company said it had released three new advanced storage-as-a-service service level agreements for the Pure Storage platform: cyber recovery, resilience and site rebalance. The company also announced new capabilities in the Pure Storage platform ...
GUEST COLUMN

Zscaler Zenith Live ‘24 touts breach predictions, zero trust and expanded partnership with Google

Zscaler Inc.‘s Las Vegas Zenith Live ‘24 event in Las Vegas last week featured a wide range of news, from zero-trust security to a new breach detector. Most of the news was unveiled during the keynotes, which featured several executives, including Chief Executive Jay Chaudhry (pictured), Deepen Desai, chief security officer and head of security ...
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NICE customers provide best practices for adopting AI in the contact center

Customer experience improvement remains a top initiative for business and information technology leaders. The stakes are high in CX. My research has found that 95% of companies now compete on CX and, last year, two-thirds of millennials admitted to switching brands because of a single bad experience. Contact centers and the customer experience professionals who ...

Splunk report finds downtime still costs big money

Unplanned downtime — whether it involves minor service interruptions or major system outages — extends far beyond technical glitches. Downtime affects the foundation of business operations and profitability, resulting in long-term consequences. Splunk Inc. analyzed unplanned downtime’s financial and nonfinancial implications by surveying 2,000 executives from some of the world’s largest companies —  the Global 2000. The ...
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Five thoughts from Cisco Live 2024

Cisco Live was held last week in what has become my second home, Las Vegas. I had dubbed this the most important Cisco Live in the Chuck Robbins era, as the company is looking to put a stake in the artificial intelligence ground. Simultaneously, Cisco Systems Inc. is integrating its Splunk acquisitions and reshaping the ...
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CEO Anand Eswaran delivers his data resilience vision in a wide-ranging keynote at VeeamON 24

At VeeamON 24 last week in Florida, the opening general session was kicked off by Tamecka McKay, chief information officer for the City of Fort Lauderdale, who touted the city as an economic hub with industries as diverse as aviation, technology, finance, marine, and tech — and no state tax. The city is also home to ...
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Arista releases Etherlink platforms for AI networking focused on large clusters

This week marks the 10th anniversary of Arista Networks Inc. as a publicly traded company, and to celebrate, the company held a special event at the New York Stock Exchange, which is not only the exchange that trades ANET stock but also one of the early Arista customers. However, the shindig at the NYSE wasn’t ...
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Five9 integrates with Salesforce to evolve into a CX platform

Customer Contact Week, being held in Las Vegas this week, has evolved from focusing on hard-core contact centers to a broader customer experience event. This aligns with the contact-center-as-a-service or CCaaS providers’ direction, where their products have expanded beyond the traditional agent to other customer-facing roles. Five9 today took a big step in this direction by entering ...
ANALYSIS

Cisco Live Day 1 news brings together networking and security

The 2024 edition of Cisco Systems Inc.’s global user event Cisco Live is particularly important, as artificial intelligence has redefined networking, security, observability and collaboration. The fundamental tenet of my research is that share shifts happen when markets transition, putting the incumbent vendors at risk if they don’t evolve with the industry. In the past, Cisco has ...
ANALYSIS

HPE looks to speed up enterprise private cellular deployments with new Aruba Networking offering

Hewlett Packard Enterprise Co. announced today the launch of HPE Aruba Networking Enterprise Private 5G, an offering designed to assist customers in expediting and streamlining the deployment and management of private 5G networks. The company said the offering will deliver reliable wireless coverage across enterprises, resulting in previously unimagined applications. I had the opportunity to receive ...