Zeus Kerravala

Zeus Kerravala is a principal analyst at ZK Research, a division of Kerravala Consulting.

Latest from Zeus Kerravala

RingCentral raises the CX bar with branded messaging, AI and embedded Teams calling

Customer experience used to be something tuned at the edges. Better call center scripts, nicer portals, lower prices or a new survey could make incremental improvements in consumers’ perceptions of a brand. Today, it starts much earlier because every interaction across the …

How T-Mobile’s private 5G network is changing the game for Major League Baseball

INFRA By ZEUS KERRAVALA5 MONTHS AGO

Major League Baseball opened the 2026 season with a technological first: the Automated Ball-Strike or ABS Challenge System, powered by T-Mobile’s private 5G network, is now deployed across all 29 U.S. ballparks. While headlines focus on umpire challenges and strike zones, the …

Amazon Connect’s second act: From contact center to agentic AI suite

AI By ZEUS KERRAVALA5 MONTHS AGO

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact center-as-a-service solution and commercialized it. At the time, there were many doubts about whether it could succeed in a mature market with several established …

Cisco’s Universal Quantum Switch and the rise of the quantum fabric

EMERGING TECH By ZEUS KERRAVALA5 MONTHS AGO

Cisco Systems Inc.’s new Universal Quantum Switch introduced last week is a strong proof point regarding the network’s importance in scaling quantum. For information technology leaders, the key takeaway is that quantum is shifting from isolated computing hardware to an interconnected fabric, and Cisco has …

From GPUs to AI factories: Inside the Nvidia-Google Cloud superstack

AI By ZEUS KERRAVALA5 MONTHS AGO

Nvidia Corp. and Google LLC used the search giant’s annual Cloud Next event to deepen their long-running partnership, creating a full-stack “artificial intelligence factory” that integrates Google’s AI Hypercomputer infrastructure with Nvidia’s latest solutions, including Blackwell, open models and agentic and physical AI …

The DP World Tour tees off a new era of connectivity by tapping Amazon Leo

INFRA By ZEUS KERRAVALA5 MONTHS AGO

The DP World Tour will become the first professional sports organization to use Amazon Leo as its official satellite connectivity partner, deploying low Earth orbit or LEO terminals at tournament venues starting in 2026. The network uses more than 3,000 LEO satellites to deliver …

Five takeaways from CEO Shantanu Narayen’s final keynote at Adobe Summit

AI By ADBE5 MONTHS AGO

The 2026 edition of Adobe Summit this week marks a historic turning point for the software giant. It not only showcased the next frontier of “agentic artificial intelligence” but also served as the swan song for Shantanu Narayen, who delivered his final …

AI in coding: Five takeaways from Cursor COO Jordan Topoleski’s fireside chat at NTT Upgrade

AI By ZEUS KERRAVALA5 MONTHS AGO

The theme of NTT Research Inc.‘s annual user event, Upgrade, in San Jose this week was “Research to Reality,” a reflection of NTT’s desire to balance the academic nature of research with the practicality of ensuring the outcome is something customers can use and benefit …

How Zscaler and OpenAI turn zero-trust security into an AI accelerator

SECURITY By ZS5 MONTHS AGO

Zscaler Inc.‘s new partnership with OpenAI Group PBC has the potential to transform the security firm’s cloud-native zero-trust platform into an engine that can both harden its own stack and help customers deploy artificial intelligence with confidence at large scale. Understanding the news Zscaler …

The user interface of the future is your voice: Inside 8×8’s AI Studio

AI By ZEUS KERRAVALA5 MONTHS AGO

For years, the promise of “no-code” artificial intelligence has felt a bit like a “some assembly required” IKEA desk — sure, you aren’t sawing the wood yourself, but you’re trying to decipher how to assemble dozens of parts, many of which seem …

Zeus Kerravala

Latest from Zeus Kerravala

RingCentral raises the CX bar with branded messaging, AI and embedded Teams calling

How T-Mobile’s private 5G network is changing the game for Major League Baseball

Amazon Connect’s second act: From contact center to agentic AI suite

Cisco’s Universal Quantum Switch and the rise of the quantum fabric

From GPUs to AI factories: Inside the Nvidia-Google Cloud superstack

The DP World Tour tees off a new era of connectivity by tapping Amazon Leo

Five takeaways from CEO Shantanu Narayen’s final keynote at Adobe Summit

AI in coding: Five takeaways from Cursor COO Jordan Topoleski’s fireside chat at NTT Upgrade

How Zscaler and OpenAI turn zero-trust security into an AI accelerator

The user interface of the future is your voice: Inside 8×8’s AI Studio

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