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Avaya simplifies its product names and aligns with Zoom

The communications industry’s largest show, the annual Enterprise Connect being held this week in Orlando, Florida, is a “who’s who” of unified communications and contact center providers as they unveil their latest and greatest innovations. One…

AI

Zoom adds collaboration platform and expands AI support

In what the company said is one of the biggest announcements it will make this year, Zoom Video Communications Inc. today introduced Zoom Workplace, an artificial intelligence-enhanced collaboration platform that integrates with customers’ existing…

AI

Salesforce expands AI features in Service Cloud

Salesforce Inc. is strengthening artificial intelligence capabilities in its contact center-oriented Service Cloud to identify recurring issues better, recommend next steps based on customer feedback, help customer service agents resolve issues more quickly and upsell…

AI

Key takeaways from Nvidia GTC 2024

With the AI boom in full throttle, there has been no trade show in recent memory that I can recall more eagerly anticipated than Nvidia Corp.’s GTC 2024. After five years of being virtual, the…

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