Zendesk Receives $60 Million in Funding, Plans European Expansion
Zendesk has reportedly received $60 million in new funding. It is a busy time for the enterprise cloud services provider. They just launched a major revamp of the user interface for the customer support suite. There has also been talk about European expansion plans.
Redpoint Ventures led the latest round of funding that included several big names like Goldman Sachs, Silicon Valley Bank, Index Ventures and GGV Capital, as well as the original investors, like Benchmark Capital, Matrix Partners and Charles River Ventures. The $60 million raised in this round of funding is the largest amount of money Zendesk has ever received. The company’s total funding is now at $86 million.
In addition to the new cash, the UI redesign is also attracting attention. According to Zendesk’s EMEA chief Matt Price, the UI revamp is simply a reflection of the consumer trend. If we look back a year and a half ago, the company had just released its iPad app and all the positive feedback it received aroused the ideas behind browser interface refresh. We needed to make sure that when an agent logs in, they see everything they need in one place, and when an inquiry comes in from a customer, everything related to that is in one place,” Price said. This is right inline with the Zendesk mantra of keeping things “beautifully simple.”
Zendesk also announced it is expanding the number of languages it supports to 12. This is likely in preparation for a European expansion. The company was founded in Denmark and has a London office, but wants to have a bigger presence on the continent. Zendesk plans to open a Berlin office soon and begin a big push to expand it European user base.
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