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Panorama9 and Zendesk Couple IT with Support

Panorama9 and Zendesk Couple IT with Support

Cloud IT firm Panorama9 is joining forces with customer support SaaS provider Zendesk to capitalize on an opportunity that the two have identified: that small to medium enterprises could use integration between these two sectors. Infrastructure-related problems often account for a sizable chunk of complaints, and the two companies are making the most of it by connecting their two products. Thanks to the partnership, Zendesk now automatically files an issue picked up by Panaroma as a ticket, which includes all the relevant information that IT needs to be aware of.  At the same time the help desk solution also and gives... more »
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Big Data, Fat Brains, Social Impact

Since his Data Kind (formerly Data Without Borders) proposal last year, Jake Porway continues to pair fat brains with big data to effect positive social change.  Gina Rudan of Genuine Insights considers fat brains young, tech-savvy and informed individuals who, despite their youth, provide mentorship and leadership to older colleagues.  Data Kind began with the idea that fat brain data scientists had obese hearts to match, and longed to use their skills to help governments and NGO’s address problems like poverty and inequality.  Porway believes: “There’s such power in the skills data scientists have for changing the world. There was... more »
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Dell’s New Copper ARM Server is Meant for Hyperscale

Google and Facebook are two of the largest web companies out there, and as such they discovered that they can be much more efficient with the way they manage their data centers.   A very large portion of Facebook’s IT infrastructure, for instance, is accounted by minimalistic servers stripped of the ‘added value’ components, which results in a drastic reduction in power consumption. These servers are manufactured by Hewlett-Packard and they’re even gaining traction among others as a part of the Open Compute Project.  The manufacturer started offering them to a select range of customers, and now rival Dell is looking to... more »
Zooz Rolls Out HTML5-Compatible Mobile Payment SDK

Zooz Rolls Out HTML5-Compatible Mobile Payment SDK

Zooz is one of the newest up-and-comers in the mobile microtransaction space, an area that is growing rapidly now that developers are monetizing their apps with more flexibility, and far more successfully. An application that offers paid add-ons needs a way to process purchases both effectively, supporting a broad range of payment options, and conveniently to make sure as many customers as possible push through with the transaction. This is where Zooz hopes to make a name for itself with its embedded cart solution, which aims to simplify this entire process. The startup, riding on the momentum of RewardLoop’s seed funding round... more »
Amazon Web Services Security Chief Explains The Shared Responsibility of Public Cloud

Amazon Web Services Security Chief Explains The Shared Responsibility of Public Cloud

In a presentation to AWS Summit 2012 Australia attendees earlier this month and just posted to YouTube, Amazon Web Services General Manager & Chief Information Security Officer Stephen E. Schmidt preemptively answers the single most common question around the public cloud - security - by introducing the concept of the "shared responsibility" model. It's a long presentation( about forty minutes, in fact), and there's too much content there to reasonably go over in this space. But as I noted above, the real highlight is Schmidt's explanation of how AWS expects its customers to meet Amazon halfway when it comes to cloud security. "We're responsible... more »
Microsoft To Announce New Cloud Application Platform, Linux VMs for Azure

Microsoft To Announce New Cloud Application Platform, Linux VMs for Azure

On June 7th, Microsoft is holding a "Meet Windows Azure" event, which promises an update on the future of the platform-as-a-service cloud. Microsoft's keeping mum on what we can expect, but rumor has it that Corporate Vice President Scott Guthrie and company will be debuting the long-awaited Antares application framework and Linux VM. Both of these would be extremely strategic cloud moves for Microsoft. Antares - a web/application framework that supports various languages and stacks - is hypothetically designed to be deployed on top of Windows Server as well as on the Azure cloud, giving enhanced application portability between public and private... more »
Sprint Closing Nextel to Optimize its LTE Goals

Sprint Closing Nextel to Optimize its LTE Goals

Sprint put a date on the shutdown of its Nextel network, a merger that has been struggling financially for a very long time. The carrier said that it could go offline as early as June 2013. “Sprint will send written notices to business and government customers beginning June 1, 2012, regarding the iDEN Nextel National Network shutdown," reports AllThingsD. "Additional notices are planned for distribution to the iDEN base multiple times over the next year as the shutdown of the iDEN Nextel National Network becomes more imminent.” The telcom industry is only of several different verticals that are amidst a drastic change driven... more »
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Samsung Launches Music Hub Cloud Service for Galaxy S III

Only a short time after the acquisition of mSpot, Samsung has introduced cloud based music service, Music Hub, the latest to rival Apple's iTunes and Spotify’s music streaming. The new Music Hub will initially be offered on the Samsung Galaxy S III before they are available on other devices. The free version of the service is installed on Galaxy S III, which allows users to do the same thing as the previous version Music Hub on Galaxy S II, namely download music from 7Digital. “Samsung is not known for our content services; we make good hardware products but we haven't done much... more »
Google Chromebook and the new Chromebox: Another Node for a Services World

Google Chromebook and the new Chromebox: Another Node for a Services World

Google announced today its latest Chromebook, and a new Chromebox that continue to show that hardware increasingly represent nodes for an increasingly dominant services oriented world. It will soon be true that everything is a node. We won't need desktops or laptops.  A device networked to a PC will simply become a device connected to the network, complete with apps you either buy or just use in exchange for a few dollars, or maybe even just data that you provide as a form of currency. You can see that reality unfold with these new offerings from Google.  First off, the new Samsung Chromebook... more »
Malicious E-mail and Phishing Trends Show Wednesday is a Slow Day at Work

Malicious E-mail and Phishing Trends Show Wednesday is a Slow Day at Work

Even hackers need a day off! A recent email-based attacks for 2012 statistics shows that hackers preferred for attacks on Tuesdays and Wednesdays, while Saturdays and Sundays are used for resting. The research led by network security firm FireEye, a leader in stopping targeted cyber-attacks, analyzed messages with malware over the years and found that activity levels have dropped dramatically, especially on weekends. Using information collected on the first quarter of 2012, the “pirates of computers” prefer to act in the middle of the week, since the level of incidents on Tuesdays and Wednesdays are four times larger than the other days.... more »

Premium Research

- George Gilbert

Mainstream IT, LoB execs and application development professionals each provide different yet critical perspectives to Systems of Intelligence. IT exes must be in a position to deliver the right infrastructure (e.g. cloud, on-prem, etc.) with the proper performance and SLA profile to support LoB requirements. Line-of-Business execs must have enough knowledge to specify the real-time needs of applications while application development pros must ensure the right skills are in place to deliver and maintain services to Systems of Intelligence over a full life cycle.

- George Gilbert

Premise 16 years ago proprietary flavors of Unix domina […]

- Stuart Miniman

Hyperconvergence is the current state – next generation of converged – better, faster, more distributed than original converged, but still just the beginning. Wikibon’s Server SAN research agenda is to show where we are today and give guidance for the future of this space.

- David Floyer

Wikibon recommends that CIOs put in place a four-point plan for implementing an all-flash datacenter strategy: 1/ Migrate to an All-flash Datacenter by 2016 2/ Proof of concept for Developer Data Sharing - Expect 2 x Productivity & 3 x Code Quality 3/ Reorganize Data Center Operations around Principle of Application Data Sharing 4/ Use IT Budget Savings to Fund Systems of Intelligence This research provides a technology understanding, the business case, and the strategic first steps on the road to an all-flash datacenter.

- David Floyer

IT will sound like yesterday’s news if it continues to advocate tiering, advocate putting the most important data on high performance storage, and declaring that less expensive lower performing storage is key and necessary. Today’s flash reality is that a single compressed/de-duplicated physical version of data must be shared between as many different applications as possible, because the incremental cost of creating and sharing another copy is close to zero.

- George Gilbert

Systems of Intelligence will power the next generation of enterprise applications built on big data. Line of business executives charged with digital transformation must understand the dynamics of Systems of Intelligence well-enough to be effective sponsors of new systems. IT executives must be effective partners and understand how to build Systems of Intelligence on top of Systems of Record. They will also need to understand how to build a radically new infrastructure to support these systems.

- Stuart Miniman

OpenStack is now positioned as an Integration Engine - not the entire stack, but like Linux, could grow into a critical component of IT over the next decade. This article examines the real state of OpenStack after the Kilo release and 2015 OpenStack Summit in Vancouver.

- David Floyer

Wikibon believes CIOs should put the highest priority in developing an all-flash datacenter strategy, and implement it so that all storage acquired and deployed is 100% all-flash by 2016. The key short-term focus for CIOs is to ensure that data sharing is optimized, and that IT organization and objectives support and drive increases in data sharing. The key long-term focus is to release the potential of the best and brightest in the organization to imagine an organization supported by applications without data limits.

- Stuart Miniman

The emerging PaaS platforms (Cloud Foundry, Heroku, OpenShift, Docker) are all evolving to capture the mindshare of developers. While the PaaS battles are still in early days, Cloud Foundry is emerging as a leading open source platform and ecosystem to build and deploy the new Cloud Native applications that are driving these economic changes via software. But this Platform-as-a-Service (PaaS) model requires changes to technology, skills (people) and internal IT processes. This means enterprises need to become familiar with this development and operational model to best understand how they can accelerate using Cloud Native applications to give themselves a business differentiation.

- David Floyer

Platform-as-a-Service (PaaS) is a full application lifecycle cloud service including initial development, testing, deployment, operations and maintenance. Wikibon defines three different PaaS cloud services, 1/ PaaS integrated with IaaS, an integrated platform (e.g., IBM Bluemix, EMC Pivotal Cloud Foundry), 2/ PaaS on top of IaaS, combining development services onto a specific platform (e.g., AWS, Microsoft Azure) and 3/ PaaS on top of SaaS, a development front-end to a SaaS platform with its underlying infrastructure (e.g., ServiceNow, SalesForce). Wikibon will be using this topology to define its PaaS analysis and forecasts.