UPDATED 11:08 EST / AUGUST 24 2017


An inside look at ServiceNow’s security operations platform

While many industries have greatly benefited from the new “as-a-service” business models, others — such as enterprise security organizations — are still relatively archaic in the way they operate. ServiceNow Inc.’s vice president and general manager of the Security Business Unit, Sean Convery (pictured), described how his organization has been leveraging information technology operational expertise to provide value to customer security teams.

“What ServiceNow has focused on is the response category … we know workflow; we know automation; we know about system of action, so that’s our pedigree. We leverage can leverage that body of expertise to help accelerate that transformation for security teams,” Convery said. 

Convery spoke with Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), co-hosts of heCUBE, SiliconANGLE Media’s mobile live streaming studio, during this year’s ServiceNow Knowledge17 event. (* Disclosure below.)

Unified platform

At the core of ServiceNow’s push into security is a unified platform for servicing security organizations. Convery’s team designed the platform to integrate well with other security service providers, he explained.

“The ServiceNow platform as a whole is very easy to integrate with, there are APIs throughout the entire system. We can very easily parse everything in an email generated from an alert system and map it right into a structured workflow in ServiceNow,” Convery said.

ServiceNow has 40 vendors that it directly integrates with, which is up from three compared to the previous year, according to Convery. And as ServiceNow’s security organization gains market share, it is able to provide additional value to customers through a community network effect, he added.

“The more we start automating these tasks, we can start to measure what’s happening across all of our customers,” Convery said.

He also described a new product offering centered around this sharing of information called Trusted Security Circles. “This allows all of our customers to share indicators when investigating an issue between customers in an anonymous way,” Convery concluded. 

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of ServiceNow Knowledge17. (* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE

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