UPDATED 20:04 EDT / JULY 11 2019


DoorDash uses real-time data to drive business, help merchants

It might seem at first glance that the mobile food delivery industry is fairly simple. Open app, order restaurant food, pay, and chow down upon receipt.

In fact, every order triggers a complex set of technological steps for a business like DoorDash Inc., which has recently emerged as the leader in U.S. online food delivery. A mass of transactional data must be stored and analyzed, dealing with the order, delivery pickup, and delivery drop off. And a key solution driving this complicated dance is Amazon Aurora, a Postgres engine.

“We’ve been one of the pioneers for Amazon Web Services Inc. in scaling that product,” said Andy Fang (pictured), co-founder and chief technology officer of DoorDash. “We’ve been able to scale our databases, scale up our analytics.”

Fang spoke with Stu Miniman (@stu), host of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, and guest host Corey Quinn (@QuinnyPig) during the AWS Summit in NYC. They discussed how cloud tools help manage a complex routing model and using data to assist local merchants (see the full interview with transcript here). (* Disclosure below.)

Real-time data access drives success

DoorDash’s reliance on Aurora has become critical because unlike other delivery models, such as FedEx, its business is real time, with orders flowing in around the clock and delivery expected in under an hour by hungry customers. This takes a sophisticated routing optimization structure that relies on localized data in dense urban areas or remote suburbs.

“One of the awesome things that we’ve been able to leverage from our cloud infrastructure is the ability to support real-time data access,” Fang explained. “That matters in a business like ours where it’s just a hyperlocal economy. It’s allowed our business operators to really run and sprint.”

DoorDash is also leveraging the data it gathers in the cloud to help merchants expand their businesses. The company recently instituted a “Try Me Free” program where merchants, using DoorDash’s analytics, can reach out to potential customers with a free delivery offer.

“Merchants can actually target customers who’ve never placed an order from their store before and offer them a free delivery,” Fang said.

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of the AWS Summit NYC event. (* Disclosure: TheCUBE is a paid media partner for AWS Summit NYC. Neither Amazon Web Services Inc., the sponsor for theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE

A message from John Furrier, co-founder of SiliconANGLE:

Your vote of support is important to us and it helps us keep the content FREE.

One-click below supports our mission to provide free, deep and relevant content.  

Join our community on YouTube

Join the community that includes more than 15,000 #CubeAlumni experts, including Amazon.com CEO Andy Jassy, Dell Technologies founder and CEO Michael Dell, Intel CEO Pat Gelsinger and many more luminaries and experts.

“TheCUBE is an important partner to the industry. You guys really are a part of our events and we really appreciate you coming and I know people appreciate the content you create as well” – Andy Jassy