Workflow automation firm Pegasystems Inc. today is using its annual PegaWorld conference in Las Vegas this week to announce what it calls a major extension of its artificial intelligence automation capabilities.

The announcements center on Pega Agentic Process Fabric, a new orchestration service designed to unify AI agents across an enterprise. The Pega Blueprint workflow design platform is also getting improved integration with legacy information. Pegasystems said the announcements together reflect its broader strategy to address enterprise hesitancy around AI agent deployment by emphasizing predictability, governance and integration.

Agentic Process Fabric connects AI agents with existing business systems, data and workflows. The system leverages Pega’s existing Process Fabric architecture to coordinate tasks across applications while ensuring agents operate in line with business goals and compliance standards.

“Agentic Process Fabric… allows enterprises to build a registry of all of their workflows, existing systems, existing applications, all of their AI agents — both Pega’s and non-Pega’s — and stitch everything together into a unified agentic experience,” said Matt Healy, senior director of product strategy and marketing at Pegasystems.

Pega’s design separates AI usage into two distinct phases: design-time and runtime. The design stage uses AI reasoning to create new workflows, while semantic AI handles execution. Pega said the combination is intended to reduce the risk of erratic agent behavior.

Automatic agent selection

The platform enables users to interact with agents via chat interfaces, email, voice assistants and other channels. The system dynamically selects and engages the most appropriate agents and workflows for each task based on available data and user input. It also supports on-the-fly workflow generation through Blueprint design agents.

Pega Agentic Process Fabric includes tools for monitoring and auditing agent activity to ensure compliance. Security controls restrict agent access and prevent unauthorized interactions between agents or users. The platform supports the Model Context Protocol or MCP and Agent-to-Agent or A2A interoperability standards to facilitate integration with third-party agents and applications.

New features in the Pega Blueprint platform are aimed at streamlining the inclusion of legacy content in re-architected workflows. The company cited a recent Forrester Research Inc. report that said 79% of U.S. information technology decision makers report high levels of technical debt, which is the cost of choosing a quick or easy solution in software development instead of a better long-term approach. Manually analyzing old and often undocumented code bases slows modernization efforts in saps productivity.

The enhanced Pega Blueprint tool allows users to upload legacy system assets such as technical documents, source code, screenshots and even demonstration videos and uses AI to analyze and synthesize them into a modernized application blueprint. The platform also includes expanded data modeling tools that analyze legacy database schemas and integration documents to generate a new application’s data layer and speed modernization projects.

Modernizing Cobol

“We literally went from a Cobol-based legacy application… into Blueprint, ran it through large language models, mapped it to Pega constructs… and created an agentic experience that I can have a conversation with,” said Chief Product Officer Kerim Akgonul.

A version of Pega Blueprint aimed at system integrators allows them to incorporate their own intellectual property and industry knowledge into custom versions of the Blueprint design agent. The custom agents maintain the transparency and control required by enterprise clients while allowing partners to demonstrate differentiated expertise, Pegasystems said.

“This is pretty game-changing for our clients who are looking to modernize their systems, not just lift and shift them onto the cloud, but truly transform the way the workflows work,” said Pega Chief Technology Officer Don Schuerman.

The announcements mark a significant step in Pegasystems’ broader AI strategy, which focuses on orchestrated, transparent automation. Concerns about reliability, compliance and control have slowed the adoption of AI broadly and agents in particular. Deloitte LLP projects that only 25% of companies will launch AI agents in 2025, often in isolated or narrowly scoped environments. Pegasystems wants to position itself as a vendor capable of supporting large-scale enterprise automation without compromising governance or operational predictability.

The company appears to be seeing some success. Its shares are up more than 40% over the past five weeks.

Pega Agentic Process Fabric will become broadly available in the third quarter of 2025 as part of the next release of the flagship Pega Infinity automation platform. The updated Blueprint capabilities, including support for legacy asset ingestion and expanded data modeling, are available immediately.

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