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IBM Corp. and Deepgram Inc. said they will collaborate to integrate Deepgram’s voice capabilities into IBM’s watsonx Orchestrate platform, making Deepgram IBM’s first voice technology partner.
Under the agreement, Deepgram’s speech-to-text and text-to-speech technologies will be embedded into IBM’s platform for building and managing artificial intelligence agents and automated workflows. The companies said the integration is designed to deliver enterprise-grade transcription, real-time captioning and natural-sounding voice interactions for digital agents.
The companies said the collaboration will enable enterprises to build voice-enabled agents and workflows on a real-time, scalable foundation, with applications in areas such as customer support, call analysis and voice-driven data entry.
The partnership reflects growing demand for conversational interfaces in enterprise environments as organizations seek ot simplify interaction with software agents. Grand View Research Inc. forecasts the global voice and speech recognition market size to grow nearly 15% annually from $20.2 billion in 2023 to $53.7 billion in 2030.
The companies said Deepgram’s technology addresses challenges such as background noise, diverse accents and real-world dialogue. It supports 35 languages, including multiple Arabic and Indian variants, and offer options for custom tuning and real-time captioning. The company says is delivers over 90% accuracy at less than 300 milliseconds of latency in production.
Deepgram provides its service via application programming interfaces for speech-to-text, text-to-speech and speech-to-speech capabilities. The company says more than 200,000 developers use its cloud and self-hosted APIs. It claims to have processed more than 50,000 years of audio and transcribed more than 1 trillion words for customers including independent software vendors, enterprises and partners.
The integration expands the capabilities of watsonx, a portfolio of AI products that includes tools for building, training and governing foundation models as well as orchestrating AI agents across business processes. IBM positions watsonx as a core component of its strategy to deliver open, enterprise-focused AI integrated with hybrid cloud environments.
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