Atlassian Corp. today announced its latest acquisition and unveiled a new product that uses the technology it had obtained through the deal to help enterprises fix technical issues faster.

The company on the other end of the deal is OpsGenie Inc., a venture-backed startup specializing in incident response. Its namesake platform lets information technology teams create workflows that alert them when a problem emerges and provides them relevant technical details.

OpsGenie has attracted more than 3,000 customers since launching in 2012. The Washington Post, 7-Eleven Inc. and Expedia Group Inc. This wide adoption is no doubt a big part of the reason why Atlassian agreed to pay $295 million for the startup, which had previously only raised $10 million in funding.

Atlassian has already started integrating OpsGenie into its product portfolio. In conjunction with the acquisition announcement, the enterprise software giant launched Jira Ops, a new platform derived from its popular Jira project management tool that works with the alerting platform out of the box.

In a blog post, Atlassian co-Chief Executive Officer Scott Farquhar described the offering as an “incident command room.” Jira Ops can plug into the various tools that an IT team uses to handle incidents and link them to a centralized dashboard so information technology administrators can carry out their work in one place.

OpsGenie plays a key role in the workflow. According to Atlassian, IT teams can connect the tool and other popular alerting platforms with Jira Ops to automatically create an incident dashboard when a problem is detected. The platform displays technical details such as the scope of the issue, as well as information on what actions are being taken to address it.

A “Timeline” section at the bottom half of the interface records the progress made towards fixing a problem on a step-by-step basis. The idea, according to Atlassian, is to help administrators quickly bring themselves up to speed about the issue after they’re notified. From there, teams can use the platform’s other features to coordinate their response.

An integration with Atlassian’s Statuspage service lets administrators post updates about an incident directly to their company’s website to keep users informed. In the background, they can answer customer support requests sent to their help desk and exchange feedback with colleagues via Slack. The Jira Ops dashboard also includes a button that makes it possible to create a chat channel quickly for an incident if one doesn’t already exist.

Jira Ops is currently in private beta. Atlassian plans to make the service generally available sometime early next year.

Photo: Atlassian