Venerable observability vendor LogicMonitor Inc. today introduced a generative artificial intelligence copilot tuned for use by information technology operations staff.

The company said Edwin AI (pictured) is aimed at reducing alert fatigue, diagnosing incidents more quickly, lowering resolution times and simplifying complex observability issues. It was built from the ground up and is not based on other commercial or open-source generative pre-trained transformers.

“We were able to build this generative piece without a GPT wrapper so we can move faster,” said Chief Executive Christina Kosmowski. “We use a combination of [retrieval-augmented generation] and pre-trained large language models that are connected to our own customer data.”

The assistant comes preprogrammed with information on about 4,000 different types of integrations ranging from network connections to databases and containers in the cloud. “We’ve been collecting data for over 17 years across a wide range of environments,” Kosmowski said. “It’s customers’ own data, and we apply generative AI capabilities.”

The agent can summarize complex alerts and technical jargon in a readable form, suggest potential sources of trouble, provide step-by-step remediation and anticipate incidents and outages before they occur. It provides a natural-language query interface and can contextualize and troubleshoot issues on the fly. “We can say exactly where the issue is before it becomes an issue,” Kosmowski said.

LogicMonitor said tests with early users have indicated that Edwin AI can reduce alerts by up to 95%.

Kosmowski said AI is nothing new to her company. “We’ve always had machine learning and stochastic models built into our platform,” she said. “We hope this will lead to the self-healing enterprise. Customers will be able to move away from the tedious tasks of trying to find a needle in a haystack to being a strategic layer in their businesses.”

Edwin AI will be sold as an add-on to the company’s core observability service at a price that has yet to be determined. Kosmowski said she expects “a good 30%-ish customers will look to take advantage immediately.”

Image: LogicMonitor