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Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.


Latest from Paul Gillin

Qualtrics generative AI gives surveys a real-time twist

Today, Qualtrics International Inc. is introducing three new features to its line of customer experience measurement applications that incorporate generative artificial intelligence capabilities. They include a feature that makes it possible for anyone in an organization to easily ask questions and get …

Strong cloud growth boosts Microsoft earnings and stock price

Microsoft Corp. rode strong cloud performance to better-than-expected financial results in its fiscal third quarter today, with enterprise spending on artificial intelligence playing an increasingly important role in cloud growth. Revenue rose 17%, to $61.86 billion, eclipsing analysts’ estimates by nearly $1 …

Oracle generative AI drumbeat continues with new customer experience features

Continuing its strategy of embellishing its enterprise applications incrementally with generative artificial intelligence capabilities, Oracle Corp. today announced new features in its Fusion Cloud Customer Experience application. They provide more precise responses to customer questions, improve sales force productivity and enable marketing organizations …

State agency proves DevOps and mainframes can coexist

Mainframe computing and the modern agile development methodology called DevOps don’t need to be mutually exclusive. The Virginia Department of Motor Vehicles is showing why. The agency, which services 6.2 million licensed drivers and identification card holders and processed 16.8 million transactions …

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