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Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

AI

Acceldata copilot aids in data observability

By Paul Gillin
Data observability startup Acceldata Inc. today added artificial intelligence features to its platform with a “copilot” that it says lets DataOps teams tailor AI assistants to their unique technology and business environment. That includes the…

Cloud

ScreenMeet gives remote support agents an AI boost

By Paul Gillin
Projector.is Inc., which does business as ScreenMeet, today announced an artificial intelligence-based assistant for contact center and information technology help desk workers that provides real-time troubleshooting assistance. ScreenMeet AI Assist is the newest component…

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