Digital operations management platform provider PagerDuty Inc. has just landed a $43.8 Million Series C funding round led by venture capital firm Accel, with participation from existing investors Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures and Harrison Metal.

PagerDuty claims its platform has revolutionized the way information technology teams are notified of incidents regarding their mission-critical applications, citing a customer base of 8,700 small, midsized and large enterprise organizations, including more than 50 percent of the Fortune 100 list of companies. The company’s platform offers a variety of monitoring tools that provide organizations with a comprehensive view of their entire digital stack health, allowing developers to identify and resolve performance issues proactively, before they cause applications to come crashing to a halt.

PagerDuty might not be that well-known outside developer circles, but within them it has “developed a cult-like following,” Chief Executive Officer Jennifer Tejada said in an interview with SiliconANGLE. She said the company counts more than 200,000 users, having increased its customer base by over 600 in the past year, “with no signs of slowing down.”

PagerDuty also published its inaugural PagerDuty State of Digital Operations Report today, which states that around a third of organizations take an average of 30 minutes or longer to resolve IT incidents that impact consumer-facing digital services. According to Tejada, the main reasons for this delay are that without monitoring tools in place, IT personnel struggle to resolve incidents due to poor communication, inadequate tooling and a lack of visibility across their systems. PagerDuty’s platform, she said, can eliminate most of this downtime by streamlining the incident resolution process to ensure the right people are notified at the right time, and by ensuring they have access to the data and tools needed to resolve any issue.

“Our platform brings context from numerous monitoring tools into a single view to provide a complete look at which critical incidents are outstanding, which responders are currently working on incidents, which events are correlated, and much more in order to coordinate and orchestrate both technical and business responses,” Tejada said.

With the new funds, PagerDuty will look to cement its market leadership, move into new industries and further innovate its main product offerings.

“We will continue building on the successful launch of our Operations Command Console with a number of new features and capabilities designed to meet the needs of developers, IT Operations, DevOps and business teams,” Tejada said. “We also have plans to expand our growing integration partner ecosystem to ensure our users have access to the data they need and the ability to extend their incident resolution workflows into their favorite existing tools.”

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