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AI

Why Cisco is turning contact centers into context centers

By Valentina Villamil Sep 11, 2026

A customer calling a support line doesn’t think about org charts. They don’t know or care whether they’ve reached the storefront, the billing department or the contact center, since to them it’s all just…

AI

Five9 builds Humantic CX contact centers instead of full automation

By Ryan Stevens Sep 11, 2026

Over the past couple of years, many companies have focused on increasing the share of contact center calls AI can handle without human intervention. That measure is starting to look too narrow, since the…

AI

Contact center AI faces its resolution test as metrics fall out of step

By Valentina Villamil Sep 11, 2026

Artificial intelligence is moving out of the pilot phase in customer service, and knowledge management is emerging as the constraint that decides whether the investment pays off. Contact centers combine high interaction volumes, heavy…

Infra

The hard physics and complex economics of AI’s insatiable hunger for power

By Paul Gillin Sep 11, 2026

Data centers, the windowless, anonymous, boxy structures that few people even notice, have become a rare unifying force across the polarized American landscape this year. Everyone seems to hate them. The explosion in data…

AI

How conversation to completion moves contact centers past containment

By Kristen Nicole Sep 11, 2026

For years, contact centers measured success by containment: how many calls never reached a human agent. That metric increasingly misses the point, since a call can be contained and still leave the customer without…

AI

AI’s existential crisis explodes as AI companies plunge ahead anyway – but urge a slowdown

By Robert Hof Sep 11, 2026

The resignation this week of Anthropic researcher Jacob Coxon over concerns that artificial intelligence labs are “gambling with our lives” lit up the long-smoldering argument about whether AI is heading in a direction hazardous…

Infra

Ayar Labs bags $150M in additional late-stage funding to help make bigger AI chip clusters

By Mike Wheatley Sep 10, 2026

Networking technology startup Ayar Labs Inc. said today it has extended its recent late-stage funding round to $650 million after raising an additional $150 million from an unnamed investor. The company originally disclosed it…

AI

Extreme Networks’ Agent ONE Coworker moves AI networking from dashboards to answers

By Zeus Kerravala Sep 10, 2026

Operating a network has not changed in decades. Every network engineer knows the drill. An alert fires. You open a dashboard. Then another. Then you pull logs, review client history, ping the wireless team,…

AI

OpenAI targets Wall Street bankers with a new version of ChatGPT

By Mike Wheatley Sep 10, 2026

OpenAI Group PBC is going after Wall Street with a new version of ChatGPT that’s tailor made for financial tasks such as analysis and calculations. Predictably called ChatGPT for Financial Services, it’s designed to…

AI

Salesforce introduces Enterprise AI Harness, AI Control Plane

By Maria Deutscher Sep 10, 2026

Salesforce Inc. today previewed two offerings that will help customers build and manage artificial intelligence agents. Developers turn a large language model into an agent by extending it with various add-ons. Those add-ons can…

the latest

Why Cisco is turning contact centers into context centers

Five9 builds Humantic CX contact centers instead of full automation

Contact center AI faces its resolution test as metrics fall out of step

The hard physics and complex economics of AI’s insatiable hunger for power

How conversation to completion moves contact centers past containment

AI’s existential crisis explodes as AI companies plunge ahead anyway – but urge a slowdown

Ayar Labs bags $150M in additional late-stage funding to help make bigger AI chip clusters

Extreme Networks’ Agent ONE Coworker moves AI networking from dashboards to answers

OpenAI targets Wall Street bankers with a new version of ChatGPT

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