Are We Turning to the Outer Dimensions of What Support Means? [Infographic]

Alex Williams | December 8th

One data point pops out in this infographic (see below) about support these days. The costs to run a call center are sky high.

It costs between $6 and $75 to resolve customer issues over the

Is Red Hat Shopping for a DevOps Acquisition?

Klint Finley | December 8th

The 451 Group has a new report out titled Data, systems management or devops likely to drive Red Hat's next deal. I don't have access to the report, but it seems pretty self-explanatory. Nodeable SVP...»

RedMonk Analytics: A Year in Review

Klint Finley | December 8th

Just over a year ago analyst firm RedMonk launched RedMonk Analytics, an effort to productize some of the data sets that the firm relies on. Since companies ranging from small analyst firms like RedMonk to...»

VMware Wins Public Contract as it Expands Ecosystem

Maria Deutscher | December 8th

VMware has had a busy year in 2011, and their penchant for advancement will most likely be extended as we move closer to 2012. EMC’s virtualization subsidiary has been working on establishing new partners and...»

ActiveState Joins OASIS to Boost Stackato Agenda

Maria Deutscher | December 8th

ActiveState, the company that developed some of the most widely used distributions of Python and Perl, joined the Organization for the Advancement of Structured Information Standards, or OASIS in short. Diane Mueller, director of enterprise...»

Daily Deals Industry Preps for 2012

Mellisa Tolentino | December 8th

This year might be considered as the year of the daily deals sites, as more and more companies venture out into this market.  There are daily deals sites dedicated for travelers, moms, spa-holics and foodies....»

IBM Buys Cloud Analytics Firm, Nirvanix’ Cloud Gets “Immortalized”

John Furrier | December 8th

Big moves continue to be made in the fast growing cloud space—a market projected to be over $20B in four years. Just this morning IBM announced that it’s spending $440M to acquire cloud-based analytics...»

The Big Data Behind User Engagement: Get Smart (Fast!)

Cherr Aira | December 8th

Social media feeds on user engagement.  Our interactions are the industry's bread and butter, and whoever wants a piece of the hype should unlock the secrets of social media. Marketing your brand, products and...»

SnapLogic and Orchestra Networks Team Up for Cloud Data Management

Klint Finley | December 8th

SnapLogic, which makes it easy for customers to integrate multiple cloud applications via a simple Web based interface, today announced a partnership with Orchestra Networks to power the integration aspect of, a cloud-based...»

Symantec Confirms Adobe Reader Zero-day Exploits Used Against Defense Contractors

Kyt Dotson | December 8th

Yesterday, a zero-day exploit in the Adobe Reader and Adobe Acrobat software had been discovered and revealed to be extant in the wild. After being updated on this problem, Adobe released a public security advisory and...»