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Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

Cloud

Ujet adds virtual agents to cloud contact center platform

Ujet Inc. today upgraded its cloud contact center platform with intelligent virtual agent capabilities that the company says enable more natural interactions with customers. The five-year-old company, which raised $55 million in venture funding in…

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