Skip to content

Author

Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

AI

Zoom adds collaboration platform and expands AI support

By Paul Gillin
In what the company said is one of the biggest announcements it will make this year, Zoom Video Communications Inc. today introduced Zoom Workplace, an artificial intelligence-enhanced collaboration platform that integrates with customers’ existing…

AI

Salesforce expands AI features in Service Cloud

By Paul Gillin
Salesforce Inc. is strengthening artificial intelligence capabilities in its contact center-oriented Service Cloud to identify recurring issues better, recommend next steps based on customer feedback, help customer service agents resolve issues more quickly and upsell…

Send us a news tip

Send us a News Tip

  • This field is for validation purposes and should be left unchanged.

Sign in or create an account

SIGN IN

Forgot Password?

OR

New User? SIGN UP

Join us

SIGN UP

Bio

Ethics statement

Extract the signal from the noise

Get SiliconANGLE updates and analysis.

Contact us

Partner with us

Contact us

Guest inquiry