Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

Latest from Paul Gillin

Red Hat expands agentic AI strategy with new inference, automation and sovereignty capabilities

AI By PAUL GILLIN5 MONTHS AGO

IBM Corp. subsidiary Red Hat today is unveiling a broad set of product and partnership announcements aimed at helping enterprises put artificial intelligence into operation, modernize infrastructure and extend open-source platforms into new environments ranging from software-defined vehicles to computing in space. …

Stop waiting for practical quantum computers, says Q-CTRL CEO – they’re already here

INFRA By PAUL GILLIN5 MONTHS AGO

Quantum computing has been the subject of both excitement and skepticism for years. Advocates tout its promise as the first new computing architecture in 80 years, while critics argue that quantum’s considerable technical challenges will keep the technology out of the mainstream …

Pine.ai aims consumer AI agent at complex customer service interactions

AI By PAUL GILLIN5 MONTHS AGO

Consumer-focused artificial intelligence startup Pine AI, the business name of 19Pine Pte. Ltd., has launched an agentic AI service designed to handle time-consuming customer service interactions on behalf of users. The company’s new Pine Voice and Pine Assistant services are aimed at …

ServiceNow bids to become the control tower for enterprise AI

AI By PAUL GILLIN5 MONTHS AGO

ServiceNow Inc. today unveiled a broad expansion of its artificial intelligence platform, stressing governance, security and autonomous execution as foundational requirements for enterprise AI adoption. The announcements center on enhancements to the company’s AI Control Tower (pictured), a governance hub that allows …

IBM charts AI operating model to move enterprises beyond experimentation

AI By PAUL GILLIN5 MONTHS AGO

IBM Corp. will use its Think 2026 conference today to outline a broad expansion of its enterprise artificial intelligence portfolio, positioning a new “AI operating model” as the next stage in its customers’ march toward translating early investments into measurable returns. The …

Panzura opens its global filesystem to Microsoft Copilot users

CLOUD By PAUL GILLIN6 MONTHS AGO

Panzura LLC, maker of a global cloud file system, today announced the general availability of Nexus, a new platform designed to connect enterprise file data to Microsoft 365 Copilot while preserving existing security controls and permissions. The launch addresses what the company said …

SAS expands agentic AI and governance capabilities with broad platform updates

AI By PAUL GILLIN6 MONTHS AGO

SAS Institute Inc. is using its SAS Innovate conference this week to introduce a sweeping set of product updates aimed at helping enterprises operationalize artificial intelligence with stronger governance, integrated data management and expanded agentic AI capabilities. The announcements center on a …

Startup Lovelace targets contextual AI engine at mission-critical use cases

AI By PAUL GILLIN6 MONTHS AGO

Lovelace AI Inc. is emerging from stealth mode today with an approach to enterprise artificial intelligence that it says is necessary for high-stakes decision-making, particularly in environments where errors can have significant consequences. At the core of the company’s approach is a …

Experian takes consumer financial guidance to the next level with AI-powered virtual assistant

AI By PAUL GILLIN6 MONTHS AGO

With the release of the newest version of its Experian Virtual Assistant, Experian plc is leveraging artificial intelligence to advance its broader goals of expanding beyond credit reporting to become a technology-driven services provider. Doing that in a tightly regulated industry has tested …

Intercom’s customer service agent takes on new sales role

AI By PAUL GILLIN6 MONTHS AGO

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all stages of the customer lifecycle. The new “Fin for Sales” capability allows …

Paul Gillin

Latest from Paul Gillin

Red Hat expands agentic AI strategy with new inference, automation and sovereignty capabilities

Stop waiting for practical quantum computers, says Q-CTRL CEO – they’re already here

Pine.ai aims consumer AI agent at complex customer service interactions

ServiceNow bids to become the control tower for enterprise AI

IBM charts AI operating model to move enterprises beyond experimentation

Panzura opens its global filesystem to Microsoft Copilot users

SAS expands agentic AI and governance capabilities with broad platform updates

Startup Lovelace targets contextual AI engine at mission-critical use cases

Experian takes consumer financial guidance to the next level with AI-powered virtual assistant

Intercom’s customer service agent takes on new sales role

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